ARTICLE 13 : CANCELLATION OF THE EVENT
Tickets (e-tickets or VIP passes) will not be reimbursed or exchanged except under the sole condition of the cancellation of the Formula 1 Belgian Grand Prix.
The cancellation will be communicated by means of an indication on the website
www.spagrandprix.com.
No request for refund can be made prior to the official announcement of the cancellation of the event.
The buyer must access his/her customer account to express his/her choice between deferment or refund (excluding admin fees).
If the ticket holder does not express his/her choice in the months following the announcement of the cancellation, the ticket(s) will be automatically carried over to the next event.
The procedure for obtaining a refund will be explained by email, within the 15 days following the official announcement of the cancellation.
Special case: cancellation of the event due to force majeure or prohibition / limitation of the presence of spectators due to force majeure.
In accordance with the applicable Belgian law, no penalty or compensation of any kind can be claimed from SPA GP in case of cancellation of the event due to force majeure or in case of prohibition / limitation of the presence of spectators at the event due to force majeure.
Any event beyond the control of the parties constitutes a cause of force majeure, where no fault can be ascribed to the provider and which prevents the latter from fulfilling its obligations.
The following, in particular, constitute a case of force majeure: any act by a public authority: requisition, prohibition, impediment, police measure, etc., which legally prevent one or more parties from performing the services to which they are contractually bound.
In the event of a case of force majeure, SPA GP will not be obliged to compensate the buyer and reserves the right to refund tickets.
SPA GP may decide to give the option between deferment or refund.
If the holder of the ticket(s) purchased does not express his/her choice within thirty calendar days following the announcement of the cancellation or prohibition / limitation of spectators, the ticket(s) will be automatically carried over to the next event.
If SPA GP agrees to refund the ticket(s), the refund will not be subject to any specific deadline.
Upon refund, SPA GP will retain the admin fees (€15) as well as a fixed rate fee of €10 per order by way of contribution towards the operating and refund costs.
The procedure for obtaining the refund of tickets will be explained by email, within 15 days subsequent to the official announcement of the case of force majeure.