cici Wed, 07/20/16 03:59:21 pm Europe/Amsterdam
Hello. How may I help you?
Stijn 03:59:39 pm
Wow that took long! haha
cici 03:59:54 pm
what can i do for you
Stijn 04:00:07 pm
I am a bit upset about my order, it had supposed to be here 3 days ago, that's why i chose special shipping.
It still isn't here and now i feel like i paid for nothing.
cici 04:00:33 pm
I am checking for you now, could you please wait for a moment?
Stijn 04:00:40 pm
Sure!
cici 04:00:58 pm
thanks
we sent your order 16164299 on 7/7..We estimated delivery will take 7-25 working days to arrive.But we hope you know that Working days exclude the weekends.
04:02:08 pm
Stijn 04:02:46 pm
i know, but i chose direct mail or something so it only would take 7-10 business days, and now the delivery time suddenly is the standard shipping?
That's not right.
cici 04:03:15 pm
you chose Air Parcel Register
Stijn 04:03:25 pm
no i did not
cici 04:03:44 pm
you can check in your account
Stijn 04:03:48 pm
I see yeah
wait
cici 04:03:52 pm
ok
Stijn 04:05:45 pm
I am 100% sure i chose Priority Direct mail
Otherwise i din't play extra for shipping
and i did
cici 04:05:56 pm
show me the screenshot
Stijn 04:06:28 pm
https://gyazo.com/cc9e87c4a602d61e0c956ba36e10ac44
https://gyazo.com/9f8695cf984dfdc237e1ef53746696d9
The last screenshot shows i paid the fee
And the first one shows that theres no other option for that amount
cici 04:07:08 pm
but you didn 't choose it
Stijn 04:07:18 pm
i did! Why did i pay otherwise?
cici 04:07:19 pm
you only show us it has the method
but at last you chose air
Stijn 04:07:36 pm
Air Parcel registered is free right?
cici 04:07:52 pm
Air Parcel Register: US$1.30\
you chose that
04:08:02 pm
Stijn 04:08:12 pm
https://gyazo.com/d6e0dd6992bf9560d7fc538f93e82d3c
Here it shows Air Parcel Registered is free
cici 04:08:22 pm
yes
no
it depends on the tiem
the item send via Air Parcel Registere need to pay the shipping fee
Stijn 04:08:56 pm
https://gyazo.com/b599dddbd5d085f3297fb3d04ed81c02
This is chose!
I'm 100% Sure!
04:09:03 pm
cici 04:09:11 pm
but you chose Air Parcel Registere
Stijn 04:09:13 pm
The Price matches aswell!
No i did not, there isn't even an option for that
I feel like i got scammed by you guys.
cici 04:09:32 pm
then show me screenshot that you ordered not choice
show us in your account
not in checkout page
Stijn 04:10:18 pm
https://gyazo.com/a5aa536d8341bb0c973e9841ef22acb1
But if i make new order for same item and i Choose The normal one, It doesn't add shipping fee
And there is no other option so this is a lie.
cici 04:11:11 pm
see ,you chose Air Parcel Registere
5KO9TMNY5K0VP9F@KQDG$41.png
Stijn 04:11:26 pm
You guys can't just change my Shipping method, i chose Priority Direct mail which costs the same amount i paid!
No i did not!
cici 04:11:39 pm
check above picture
Stijn 04:11:41 pm
I says that yeah
cici 04:11:52 pm
but you can see the screenshot that you sent to us
Stijn 04:11:53 pm
But i Chose Priority direct mail!
yeah i ded
cici 04:12:03 pm
it shows Air Parcel Registere clearly
Stijn 04:12:08 pm
I CAN SEE THAT
cici 04:12:14 pm
there is no Priority direct mail to show
Stijn 04:12:30 pm
The point is, I chose priority direct mail at checkout
cici 04:12:31 pm
then it means you chose Air Parcel Registere not Priority direct mail
Stijn 04:12:32 pm
And i paid for it
cici 04:12:35 pm
you didn't
Stijn 04:12:39 pm
And now it says Air Parcel Registered
Air parcel registered is free!
Why did i paid shipping fee then?! For nothing?!
cici 04:13:01 pm
the result is you didn't choose air Parcel Registere
Stijn 04:13:07 pm
Where did i pay fee for then
cici 04:13:12 pm
depends on the result not checkout oage
page
not your thinking
Stijn 04:14:13 pm
What shipping do you get when you choose the free shipping then?
THE SAME SHIPPING
I PAID fOR NOTHING
https://gyazo.com/a72ca729b39ec99c21cd8fb71a18f842
See
No fee
Same Shipping
Lies
cici 04:14:37 pm
If you have any additional questions, please don't hesitate to contact us again.Goodbye and Have a great day!