Ik heb eens gevraagd aan LG hoe het zit met garantie in de UK omdat ik daar een Nexus 5 heb gezien voor 291 euro (240 pond)
Maar ik snap hun antwoord niet goed. Is het nu 24 maanden garantie als je niet bij een provider zit of bieden ze nu 12 maanden aan? Ik heb EU law aangehaald maar ze spreken zichzelf tegen en zeggen dan 12 maanden.
Hier de mail conversatie
Hi Marius,
Thank you for your query regarding your Nexus 5.
I can clarify that any phone bought in the UK if it is not locked to a network then it comes with 24 months warranty. If the handset is locked to a network depending on what network you are using you will have a standard 12 month warranty. The EU law which you are refering to lies with the retailer only, as a manufacturer we are only obligated to offer a 12 month warranty on all of our products. I hope this has clarified the warranty information for you and hope you purchase the phone.
I hope my email has answered your query and assisted you today; I would really appreciate your feedback! Please help us to improve our customer service by completing the short survey after this email.
Thank you in advance!
Kind regards
Rob
LG Electronics UK Help desk
----------------------------------
LG Customer Services
UK: 0844 847 5454 Ireland: 0818 27 6954
Mon-Fri 9am to 7:30pm Sat 9am to 6pm Sunday 10am to 4pm
Closed bank holidays
www.lg.com/uk <http://www.lg.com/uk>
You can even reach us via our Web Chat facility through the LG UK website
<http://www.lg.com/uk/support/contact-customer-support>
----------------------------------------------------------------------------------------------------------------------------------
Received Date : 24/02/2014 09:20 27
The type of inquiry : Customer Service
Product/Model No. : WCDMA/D821
Hello,
I live in Belgium and I want to know if I buy a Nexus 5 from a UK webshop how many months of warranty I have. I 've seen on the LG Benelux site that the Nexus 5 has 2 years of warranty but on the UK site it mentions 12 months only? But why is this? UK is part of the EU and EU law states 2 year guarantee?
http://ec.europa.eu/consu...ing_goods_services_en.htm