Dear Maykel,
My name is Melody, and I am with the Xbox Customer Care Advocacy Team. I would like to thank you for taking the time to contact us in regards to the payment instrument authorization failure on your Xbox LIVE account. Rest assured that I am committed to resolving your issue quickly and efficiently.
At this point in time, your account is now re-enabled for purchasing. In order to ensure that your payment instruments work as expected, you will need to go through the troubleshooting steps provided below. While these steps may seem inconvenient or unnecessary, they will ensure that payments are fully enabled to authorize on your Xbox LIVE account:
1.) Sign into your Xbox LIVE account on
www.xbox.com, navigate to your account information, and change the contact email address you have on file so that it is different than your current Microsoft Account ID (The email you use to sign into your profile).
2.) While looking over your account information on
www.xbox.com, please verify that the address and other information on file (such as your phone number) match the billing information associated with the payment instrument you are trying to add or use on your Xbox LIVE account.
If you need help updating your information, you may follow the link below for instructions:
http://support.xbox.com/e...ge-xbox-live-account-info
Also, new security measure has been put into place on Xbox.com called Security Proofs. We highly suggest you update your account's proofs.
Update your information at: Security Proofs
Once the above steps have been completed, you should be able to resume purchases on Xbox LIVE using valid payment instruments between 24 - 48 hours from receiving this email. Please note that any transaction attempts made within 24 hours of receiving this email may result in another lock being placed on the account by our system's automated security feature.
We kindly request that you reply to this message within 48 hours to inform us as to whether or not the resolution provided was successful.
If you have any concerns regarding this notice, you may either reply to this message or contact Xbox Customer Support directly using the information available at
http://www.xbox.com/support/contact. Please be sure to reference the Service Request number above, and someone would be happy to provide further assistance.
We sincerely apologize for any inconvenience that you have experienced, and appreciate your understanding and patience while this problem was investigated.
Sincerely,
Melody