Voor de mensen met NL tegoed wat verloopt voor de xbox one release hier in NL, hier een deel van mijn chatgesprek:
Mariette: 2) If you choose to wait for XBOX One to launch, please contact us back once you have the console so that we can get this (local currency expiry) sorted out by forwarding an exemption request from our Account Specialist.
Mariette: I mean, to our Account Specialist.
Mariette: I'd like you to keep this service request number: XXXXXXXXX
Mariette: Once you have the console and is ready to use your local currency, then contact us back and provide us this reference number. This will show our detailed transcript and for the next agent to file for a local currency exemption to our Account Specialist team.
justin: well i can tuse my currency right now, so it would be option number 2. that would mean that i will have to let my 201,60 EUR expire, and than on september 9 i will start up a chat support en use the reference number you have given me. are you absolutely sure that the account specialist can make an exemption? cause if on september 9 this person says 'no' i have lost all my credit
justin: wouldn't it be safer to contact the account specialist now? maby to add a month extra on the expire date? there will be plenty of games out to buy for me so spending 200 EUR wouldnt be a problem;)
Mariette: Yes, you are correct. You can simply provide us the reference number and we'll take it from there. You do not have to worry because we have a chat transcript as enough proof that you did contact us prior to your local currency expiration date.
Later in het verhaal is het nogmaals bevestigd dat het geen enkel probleem moet zijn, mensen nog andere ervaringen betreffende dit probleem?
Zou leuk zijn als de bank dat ook zou doen, ja meneer u heeft een jaar lang geen geld gebruikt, dus nu is het weg
Lichtpuntje...