Dit is de volledige tekst uit de brief. Het helpt als je op Facebook de actie kunt ondersteunen door je reactie te geven op de poll in de post.De hele lijst die gebruiker @
tbee had opgesteld heeft hij ook al in zijn bezit via mij.
# ZEEKR 7X — A Concern from European Owners
**To:** ZEEKR Europe, Customer and Product teams
**From:** A group of European ZEEKR 7X owners and prospective owners
**Subject:** Software and ADAS maturity, and platform transparency — a shared owner concern
Dear ZEEKR team,
We are a group of European ZEEKR 7X owners, prospective buyers, and customers awaiting delivery, organized through the European 7X owners community. We are writing not with a complaint list, but with a single shared concern and a clear request.
First the positive, because it matters. As a vehicle the 7X is excellent. Its build, performance, comfort, and charging are genuinely competitive with cars costing considerably more. We are careful to separate two things, though. The mechanical and drivetrain hardware is first rate. The computing hardware behind the ADAS is a separate matter, and one we cannot even verify, since the platform is undisclosed. That gap, between an excellent car and an uncertain, underused brain, is exactly what this letter is about. We are owners who want the car to become what it was sold as.
A poll in our group, open for about 24 hours, has already drawn 176 votes. Among owners, 114 chose "frustrated by missing features and no updates" against 30 "happy with the software as it is", with 1 more reporting no concerns. That is nearly four owners in five. Another 21 prospective buyers and 10 people awaiting delivery say the software worries them. This is not a handful of loud voices, it is a clear majority of an active community.
Our concern is simple. The 7X is sold as a premium, software defined car, yet its software and ADAS feel a generation behind the rest of the vehicle, updates do not arrive, and owners cannot even find out officially what ADAS platform the car runs on. At least two of the 30 satisfied votes are from owners in Australia, a market that has received OTA features, including remote parking, that Europe has not. Where ZEEKR ships updates, owners are content. Europe is simply not receiving that support.
We give ZEEKR the benefit of the doubt and assume the ADAS computing hardware is capable. If it is, these are software and commitment problems, with no hardware excuse. If it is not, then a premium car was sold without the compute hardware to deliver the driver assistance it advertised, which is the more serious case. Only ZEEKR can tell us which, and that is why disclosure matters.
We are not asking for a point by point reply to a checklist. We are asking for three commitments and one urgent action.
1. **Transparency.** In good faith toward customers who bought this car on its technology, confirm the ADAS platform generation of the EU 7X and, above all, its planned upgrade path, meaning what the car will and will not receive over time. We understand the exact chip may be commercially sensitive.
2. **A verified feature status.** Confirm officially which of the advertised features are actually active and working on the EU 7X today, and which are properly type approved or certified for use. Competitors already publish this for their driver assistance systems, and owners deserve an authoritative list rather than marketing claims.
3. **A roadmap.** A committed software plan with specific features, versions, and target dates, rather than a vague "possible via OTA".
4. **Safety, now.** Independently of the above, three reproducible safety related faults need urgent attention: the ACC/LCC cancellation bug on OS 2.1.2, the lane centering drift after a lane change, and the speed limit assist misreading the limit from GPS.
Behind this concern we have prepared a detailed breakdown of the specific issues and requests. We have chosen not to attach it here, to keep this letter to the essentials. If you would like to engage with these points, we will gladly provide it in full.
A substantive response, rather than a generic acknowledgment, would mean a great deal to a community that wants to keep believing in this car and this brand.
Respectfully,
European ZEEKR 7X owners
This letter is sent on behalf of our owners community. [number] members voted in support of sending it.
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