Ik zit ook te denken om Jumblo te veranderen naar Rynga voor uitgaande gesprekken. Al scheelt het niet heel veel en die 120 freedays haal ik toch niet voor het beltegoed op is.
Ik zit trouwens ook te kijken wat er staat over het verlopen van het account. Wat volgens mij al niet klopt is het gedeelte over het credit.
8. Acquisition and validity of credit
* 8.1. The customer can purchase a credit on the Betamax web platform entitling him to use Betamax chargeable services at the prices shown on the list of charges applicable as at the time of concluding the contract. This credit becomes valid once the equivalent value has been paid or transferred by the customer. Payment is to be made in one of the manners shown on the web portal. Once a credit has been purchased, it will be valid for 120 days from the date of its registration ("Duration of validity"), for details see No. 8.6.
* 8.2. The requirement for the customer to acquire a credit balance shall last until the customer's payment has been received by Betamax without any possibility of it being reclaimed by the customer.
* 8.3. If the customer makes his payment by a direct debit through his bank (bank transfer), the following shall apply: With his agreement to the direct debit transfer, the customer confirms that his bank account has sufficient funds to cover the transfer. The customer's payment liability shall continue until the required sum has been irrevocably credited to Betamax's account. This shall apply in particular in cases where a debit note issued by Betamax is not encashed or is revoked. If a justified Betamax debit note is not encashed for reasons attributable to the customer, Betamax shall be entitled to seek compensation and to debit the customer with all costs incurred (including bank charges) in the form of a lump sum handling charge equivalent to €15. Both parties reserve the right to increase or to reduce this amount of compensation.
* 8.4. When the customer wishes to activate a direct debit payment and set up his credit balance, he must firstly create a multi-digit password in order to access the loading function and load the credit. With this password, he can then, by using his user name, load credit in the service menu of the internet page of the respective Voip service to make use of the chargeable service ("credit"), in which he issues an individual direct debit authorisation to the amount of the credit balance. This function is provided securely under the https protocol. The direct debit authorisation shall be deemed to have been given by the customer when he registers using his correct access data.
* 8.5. A direct debit authorisation can only be issued to a current account at a German bank (overseas banks cannot be accepted). The final activation of the loading possibility only takes place when Betamax has received a fully completed direct debit authorisation with all relevant details for the credit transfer. The customer is required to notify Betamax on the web portal of any change of address or bank details.
* 8.6. The credit may no longer be used once the period of validity (see No. 8.1) has expired. However, at this point the customer can utilise all remaining credit ("residual credit") by acquiring further credit in the following period. The new credit that he purchases is increased by the residual credit and is available for the period of validity of the new credit balance. By way of alternative to this option, the customer can claim a refund of the unused, expired credit. To do this, he is required to send a request in text form to Betamax requesting a refund and quoting his name, his user number, the amount of refund required and details of his bank account (for overseas accounts the IBAN number must be given). A claim to reactivate or to receive a refund of any residual credit shall lapse in accordance with current legislation after the end of the third calendar year from the expiry of the validity of the residual credit balance.
* 8.7. If the customer wishes to use his residual credit after the expiry of the period of validity, he must not terminate the Framework Agreement, or, if he does so, he must enter into a new Framework Agreement, giving his former customer number, as otherwise he will not be able to acquire fresh credit.
Als je 8.1 en 8.6 leest dan staat er dat je bij Voipbuster na 120 dagen je credit niet meer kan gebruiken tot je het opgewaardeerd hebt. Dit lijkt me fout, want ik kan het prima gebruiken na 120 dagen, ik heb alleen geen freedays meer.
Maar wat ik eigenlijk zocht is dit:
13. Termination of the Service (Framework Agreement) by Betamax
* 13.1. If the customer has not purchased any credit, Betamax shall be able to terminate the present contract at all times. This termination may be notified on the Betamax web portal. If the customer has a credit balance, Betamax shall be able to terminate the present contract at the end of the minimum period of duration.
* 13.2. Additionally, Betamax shall be entitled in particular to notify the customer of an extraordinary termination of the present contract if a) the customer suspends his payments when payments are due, or b) if payment for the services used by the customer is no longer guaranteed, in particular if an application to open insolvency proceedings is brought against the customer or if the customer is required to make a statutory declaration on accordance with § 807 ZPO.
* 13.3. Regardless of the grounds for the termination of the present contract, the customer shall remain liable for all charges, costs and interest that he has incurred as a result of his use of the Service.
Er staat geen termijn in, alleen de eerder in de voorwaarden genoemde 120 dagen waarna je credit niet meer bruikbaar is. Dat zou betekenen dat ze na 120 dagen gewoon je account en voip-in nummer kunnen weggooien?
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Voor 94% gewijzigd door
Marzman op 05-09-2010 10:42
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