ChUcKiE schreef op vrijdag 7 maart 2025 @ 08:34:
Van de week de Taptes matten binnen gekregen. Ik had deze gekocht omdat de standaardmatten voortdurend opkrullen en totaal niet fijn en veilig rijdt. Die Taptes matten hebben een perfecte pasvorm en blijven wel gewoon liggen. Ik heb alleen toch liever een mat die zachter is.
Heeft iemand er ervaring mee om die Taptes matten terug te sturen? Ik kom dat zo 1 2 3 niet ook hun website tegen, ik vrees ook een beetje dat het dan richting Hongkong terug zou moeten en het gedoe en de verzendkosten zullen dan niet opwegen tegen de kostprijs.
Iemand hier interesse in M3 matten (3 stuks)?
Heb je het direct via Taptes gekocht?
Ik verwacht je het naar Hong Kong mag terug sturen. Financieel technisch is dit geen aanrader vanwege de verzendkosten en de 20% fee. Je kan het beter gebruiken of verkopen op marktplaats.
Returns
If your item arrived damaged/defective, please send us a very clear picture or video of the damaged through Email to support@taptes.com and give us 6 business days for us to file a claim with the carrier. Once it's approved, we would send you a brand new replacement. If your item arrived is defective and you want to request a refund or a replacement, simply send an Email to support@taptes.com within 7 days of delivery with picture or video of the damaged. We will issue your request as soon as receiving your email.
To return a product for a non-quality issue requires you to pay the shipping fee for the return. Besides, you will be charged a 20% restocking fee based on the retail price of the product. Once you have returned the product and after it has been fully inspected by us, we will refund your purchase price, excluding the 20% restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For items that are made to order, TAPTES will not accept return or refund request for non-quality issues.
Shipping charges do not include customs duties or taxes at your country. As we're located at Hong Kong, shipping internationally to your country does mean that you may be required to pay customs duties and taxes. All international customers are responsible for the customs duties within their own country. For further information, you may contact our sales.
If the order has been returned due to wrong shipping address, incomplete shipping address, recipient unavailable, unclaimed at local service point/post office after notified, or any other similar reasons, to re ship the returned item(s), you must pay the shipping fee. If you want to cancel the returned item(s), you must pay the shipping fee and 20% stocking fee.