Oke mij bestelling van 23 november zoals jullie konden lezen viel in duigen daar het pakketje verloren was op het depot van dhl met nog een klein pakje dat ik besteld had.
Geld keurig terug gekregen van Amazone maar ik kreeg vandaag de onderstaande mail.
Ik vertrouw het niet helemaal en ga morgen bellen. Had toen betaald met ideal heb geen credit card
We are pleased to confirm that we will be able to secure a "Sony PlayStation 5" for you as a replacement for the order that you didn’t receive.
As your refund has already been processed, in order to dispatch your replacement order, we will need your permission to charge the payment card used to place your original order for the console. The charge will be exactly the same amount as for your original order:
https://www.amazon.de/gp/...rder-details?orderID=xxxx xxxx xxx
If this card has expired or has insufficient funds please update the payment method on your account. We’ve included instructions for this at the end of this email.
If you would like to receive a replacement order, please contact us here until January 15th, 23:59 CET:
http://www.amazon.de/contact-us
Once you give us your permission to be charged, we will reserve your "Sony PlayStation 5" and you won’t need to place another order with us. We will charge your payment card within 3 working days. We expect to dispatch your replacement until January 23th. You won’t see a new order in your account, however you will receive a confirmation email once the item has dispatched with details how you can track it.
Please note that this offer is solely for the purpose of replacing the console that you ordered. It cannot be transferred to another customer and cannot be used to purchase additional units of the console. If you do wish to receive a replacement console, you do not need to contact us.
You can add a new payment card to “Your Account” at any time by following the steps below:
- Go to Your account:
https://www.amazon.de/mein-konto
- Click "Your Payments"
- Edit, delete or add card details and an associated billing address as necessary
We hope you will enjoy your replacement console.
(This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.)
Sincerely,
Amazon.de
http://www.amazon.de