Workingtitle schreef op vrijdag 13 november 2020 @ 21:36:
Ik heb dus ook de regio error: De regio waar u uw abonnement hebt gekocht en uw Store-regio moeten overeenkomen. Als wijzigen van de Store-regio niet werkt, neemt u contact op met Microsoft Ondersteuning.
Zojuist contact gehad met Mcirosoft US maar wat een pannenkoeken zijn dat:
Alright I completely understand how concerned you might be now about this case, So let me kindly clarify that Yes you will be able to get/ upgrade / buy Game Pass Ultimate, What happens is that at the moment as you mentioned, the account already has 36 months of Gold, so that cant be changed or bypassed, we are unable to apply another month since the system does not allow it, So what the best to do now , is wait 1-2 Months to passby, then it will let you get the Month of Ultimate and all what you already have will be converted into Ultimate,
Now there is not Region, VPN issues, Currently what is not allowing you to complete the upgrade is the 36 Months of Gold you just purchased.
Now since you are trying to purchase 1 Month of Ultimate the system takes it as you are trying to have 37 Months of subscription, and that's why it not letting you get it, Am I making sense ?
Alrighty I get you, and well what I am trying to explain is that There is no Issue at all with the Region in the account, Now its a bit weird that in an official page you were able to see that you would be able to have more than 36 Months of an active subscription in the account, Now I am not looking to make thins hard or give you a hard time today about this Mate, All I am trying to do is explain to you how our processes work, which is actually our Duty, So, you can have no more than 36 months of any subscription active in your account, and this applies to US, Europe, NL, so in all Region where Xbox Services is Supported.
Now let me kindly advise you that yes you can continue to buy the Ultimate, but as long as 36 months are still left in the account it wont go through. So here is where we get to my initial point, which to wait for 1-2 months to pass then you will be able to get the ultimate you are trying to purchase now.
Zo nog maar een keer proberen bij een ander. Iemand nog tips hoe dit het beste aan te vliegen? Ik heb de braziliaanse kaarten.