Dell maakt weleens vaker van deze "foutjes"
"The Taiwanese Consumer Protection Commission has ordered Dell to honour a recent online pricing error regarding 19” LCD Monitors.
On June 25 at 11pm Dell listed the monitors online at a price of $15.26 (R122) and removed them the following day at 7am. During the 8 hour period 26,000 people placed orders for nearly 140,000 display units.
Normally the monitors sell for $228.84 (R1,830). After Dell had become aware of the mistake it altered the discount price to $146.46 (R1,171), an action which prompted 471 complaints to the Consumer Protection Commission.
In response the Commission ordered Dell to sell each customer one monitor at $15.26. Dell was also instructed to offer a descending discount on any additional monitors ordered. Failure to comply, the Commission stated, would be a violation of Taiwan’s fair trade laws.
“If Dell fails to respond to this directive properly and concretely, then the [Taiwan government] will consider seeking legal alternatives,” commented the Commission.
Dell apologized for any inconvenience caused as a result of the error and said it “will offer reasonable discounts to the orders received under the wrong price.”
The company is currently in talks with the Consumer Protection Commission regarding a final settlement. If it does indeed go through with what the Commission has suggested it will cost the company roughly $18 million (R144 million)."
"The Taiwanese Consumer Protection Commission has ordered Dell to honour a recent online pricing error regarding 19” LCD Monitors.
On June 25 at 11pm Dell listed the monitors online at a price of $15.26 (R122) and removed them the following day at 7am. During the 8 hour period 26,000 people placed orders for nearly 140,000 display units.
Normally the monitors sell for $228.84 (R1,830). After Dell had become aware of the mistake it altered the discount price to $146.46 (R1,171), an action which prompted 471 complaints to the Consumer Protection Commission.
In response the Commission ordered Dell to sell each customer one monitor at $15.26. Dell was also instructed to offer a descending discount on any additional monitors ordered. Failure to comply, the Commission stated, would be a violation of Taiwan’s fair trade laws.
“If Dell fails to respond to this directive properly and concretely, then the [Taiwan government] will consider seeking legal alternatives,” commented the Commission.
Dell apologized for any inconvenience caused as a result of the error and said it “will offer reasonable discounts to the orders received under the wrong price.”
The company is currently in talks with the Consumer Protection Commission regarding a final settlement. If it does indeed go through with what the Commission has suggested it will cost the company roughly $18 million (R144 million)."