Overigens interessant voor deze discussie is misschien het volgende artikel:
Fourth, moderation systems ought to be geared toward identifying quality contributions, rather than signaling agreement. Current moderation systems are based on the premise that better comments will end up with better scores. This approach is wrongheaded and flawed. As anyone familiar with Digg's wretched comments can attest, clicking 'thumbs up' on a snarky, flamebaiting, or erroneous one-liner signals almost nothing about the actual quality of the comment. Approval voting systems, wherein comment worth is represented by a raw number score, create an "I agree with this post" dynamic to moderation. There is precious little difference between numerical score-based moderation and the <AOL>Me too!!!</AOL> posts that began flooding into Usenet in September 1993.
Slashdot is the only major forum with a comment moderation system that takes a step in the right direction. While all of its moderation options are either +1 or -1, they all include some kind of descriptor allowing the moderator to assert why the post deserves a higher (or lower) score: insightful, informative, interesting, funny, offtopic, troll, flamebait, etc. Yet they're still wedded to a score-based moderation system. A set of moderation options that reflected quality rather than "I agree with this post" would be a further step in the right direction. No numerical score ought to be visible. The moderation options would be the descriptions of the comments we'd like to see—informative, informative links, engages parent directly, witty—and of the comments we'd like to see less of—one-liner, personal attack, flamebait, troll, abusive links, spam, offtopic. Options to express agreement could be provided too, in order to prevent the descriptive moderation options from standing in as proxies for agreement (moderators rating comments they disagreed with highly in terms of quality might be given extra weight, assuming they're moderating in good faith). Score-based moderation systems foster groupthink and the promotion of content-less one-liners to the detriment of actual conversation. Moderation centered around what makes a good post provides an institutional foundation for altering the dynamics of users' moderation behavior.
To further emphasize the quality-not-agreement aspect of moderation, scarcity ought to be applied. Slashdot's system of dispensing a few moderation pellets to its users on occasion works on the basis of scarcity, but suffers from being arbitrary and temporally contingent. A moderation system that operates on scarcity could value a user's moderations at a certain weight over a period of time—the more they moderate, the more they dilute their influence. The stock of moderation weight (ranging from pro-ana to rpresser) assigned to each user could vary according to criteria such as length of membership and quality of their contributions. Unlike Digg, where persistent users can set up scripts to digg hundreds of stories a day, thereby rewarding hideously pathetic levels of persistence, a system in which individual influence is scarce reduces the returns to becoming a 'power user.'
Fifth, and closely related to the above point, moderation systems need to be designed to lighten the load on moderators, whether they are admins or the regular users themselves. Paul Graham has become a believer in the "broken windows" theory of maintaining order: small violations of the spirit of expected behavior, if persistent and unchecked, can undermine broader adherence to those norms. To wit: if a rule is unenforced and constantly violated, is it really a rule? The solution that xkcd's Randall Munroe hit upon after reviewing the standard options faced by all rapidly scaling communities—restricted entry, moderators, user moderation, and sub-communities—was a system of passive moderation. Moderation would be automatically applied according to a predetermined set of criteria specifying what qualities a good comment would have. In Munroe's case, originality was the key, and any commenters attempting to say something that had already been said before would be penalized by increasing mute times. A similar project, the StupidFilter, being developed by one of our own, uses Bayesian logic to identify stupid comments based on a seed group of human-identified stupid comments. The criteria for stupidity include: over- or under-capitalization, too many text message abbreviations, excessive use of 'LOL' or exclamation points, and so on. Spam identification systems for email and blog comments (e.g. Akismet for WordPress) do much the same thing, identifying commonalities in junk messages and containing them in a junk/spam purgatory awaiting moderation.
Passive moderation can help solve the problem of moderator overload, just as spam filters aid managing one's email inbox or blog comments. Reducing the number of full-time admins to do moderation reduces the proclivities toward the "iron law of bureaucracy" and toward user-moderation abuse. Like the above passive systems, a Robot9000++ could be set to identify general characteristics of comments that make them good or bad: not only originality, but also ideal length of the post (with diminishing returns after a certain point), presence of links, paragraph structure, and so on. Likewise, it could identify posts that the typical profile of destructive or idiotic behavior: one-liners, ad hominems, common insults, links to shock sites, etc. False positives would be an issue, hopefully less of one over time if it had a Bayesian capacity to learn. But effective admin intervention and/or user moderation could correct erroneously downmodded comments.
Sixth, effective moderation systems will function best when pushed as far into the background of user interaction with the forum as possible. Munroe discovered, as did moot shortly thereafter, that announcing the rules of the game results in conversations and threads being overwhelmed by meta discussion and boundary-testing. Those with a stake in circumventing moderation (trolls, griefers, spammers, crapflooders, the usual set of malcontents) quickly discover the limits, whereas those who don't have the time to invest in circumventing the controls remain constrained ("when moderation is the law, only outlaws will be unmoderated"). Passive moderation and wordfilters ought not be immediately perceivable by the user: instead of blocking the user, muting them, or denying the comment from being posted, the systems should let the comment through. An automatic downmoderation ought to be applied to the offending post such that it will be below the threshold of normal comment viewing. However, downmodded comments ought to be discoverable and corrected by user moderation in the case of false positives. By obfuscating passive moderation systems, forums can achieve 'society through obscurity,' preventing moderation criteria from easy discoverability and gaming.
Je kunt er uiteraard anders overdenken (en ik ben het ook niet geheel eens met bovenstaand artikel), maar er zitten wel een paar goede punten in (zoals het afwijzen van een + en - systeem; waar ik nu ook tegen ben en het geven van sterren aan individuele forumposts). Het mooiste vind ik uit het artikel echter het pleidooi voor labels van posts ipv scores: dus wat t.net vroeger had, om betere posts uit te lokken ipv scores als incentive, en het verbergen van de moderatiescores om papegaai gedrag te minimaliseren.
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Wanneer dat zover is kan ik echter nog niet zeggen.
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