Thanks for contacting Creative Technical Support.
Please advise your player serial number and date of purchased.
Look like you have tried update the firmware using 3 different pc but
fails to update the player. Look like your player is having some
failure. You may try to reload the firmware again using your pc by
trying the troubleshooting steps below:
If your computer is already updated to Window Media Player 11, you may
wish to troubleshoot the problem by referring to the steps at
http://uk.europe.creative...article.asp?l=3&sid=16737
After you done above, Reboot PC again and connect the Zen Touch. Run
the firmware upgrade.
Does it work? If not, do try the same steps on another pc also.
Note: Use ZenMicroP4S_PCFW_L16_2_21_02.exe firmware.
If your pc is not updated to window media player 11, try the
troubleshooting steps below:
1. Download and install the following updates for your PC if you have
not done so.
Windows XP Service Pack 2,
http://www.microsoft.com/windowsxp/sp2/default.mspx
Windows Media Format 9.5 Runtime update, WindowsMedia-KB891122-x86
package
For more information about Windows Media Format 9.5 Runtime, its file
versions, and DRM license issues, please refer to Microsoft KB article
KB891122: Update for Windows Media Digital Rights Management-enabled
players.
Windows Media Player hotfix WindowsMedia10-KB902344-x86-INTL.exe
For more information about this hotfix, please refer to Microsoft KB
article KB902344: Some portable devices may take 30 seconds or longer to
start playing back a piece of content.
2. Close all background applications and applications that access or use
the MP3 player.
These applications include any anti-virus applications, Windows Media
Player, Creative MediaSource, Creative Media Explorer, Creative Sync
Manager, etc.
3. Double click on the firmware program that you have downloaded
previously to reload the firmware.
4. When prompted, connect the MP3 player to your PC. Follow the
directions on the screen to complete the firmware installation.
If the MP3 player is not detected by Windows as being connected, it will
be necessary to clean up and format the player by booting to its
Recovery Mode, and then reload the firmware.
Hope this will help.
Please retain all the previous correspondence when replying to this
email.
Best Regards
Chin
Creative Customer Support Services
Creative Labs Europe
Original Message Follows:
------------------------
==================================
Subject: CLE - Technical Support Request
Support Inquiry: ID(3) My Creative hardware stopped functioning
correctly
Product: Zen Micro SE
Serial Number:
Purchase Date:
Operating System: Windows XP
Creative Model Number:
Computer Brand/Model:
Processor/CPU: AMD Athlon XP 2500+
Memory: 1GB Kingston ValueRAM PC2700
BIOS Type/Revision:
System Board/Chipset: ASUS A7N8X deluxe (nForce2)
Detailed Problem Description:
A week ago my Zen Micro (6GB) had some odd display errors. After
looking around on the official creative forums it seemed that updating
or at least reloading my firmware might fix it. First I tried to upgrade
my regular firmware (v1.11.01) to version 2.21.02 (with playforsure,
etc). This seemed to go well (it made my ZM restart a few times) until
about 70%, where it stalled for a good 5 minutes. Eventually I figured
it must've crashed and clicks the 'Close' button on the firmware
installer (note: not the 'X'). When my Zen booted up it greeted me with
a 'Firmware Problem'. After looking around the creative forums some more
I found that I could chose 'Reload Firmware' in Recovery Mode (which
contrary to its title, does not reload the firmware but actually just
removes it??). I chose to 'Reload Firmware', and now when I try to run
one of the firmware upgrades (downloaded from this website:
ZenMicroPDE_PCFW_LB_1_11_01.exe and ZenMicroP4S_PCFW_L16_2_21_02.exe),
they give me the following message (after choosing the language
'English'): "Your player is not connected, please connect your player."
My player IS connected however, in fact it gets recognized as a
"Creative Zen Micro" (at least in Windows Explorer), and works as a
removable drive, but the firmware updates always fail. And since it
currently has no real firmware, it only boot into Recovery Mode and does
not function as an mp3 player. I have tried this on my own computer
(windows xp pro sp2), a Compaq Evo N600c laptop running windows xp pro
sp2 and a computer running windows millenium. I tried Reload Firmware,
Reboot and Format several times on my player. Always with the same
outcome. How can I get a working firmware on my Zen Micro?
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Die dingen hebben dezelfde ata-interaface, zolang de speler niet checkt op het type gaat het allemaal prima./u/154493/Moderat_ii.png?f=community)
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zeer knap ding.
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.
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Weet iemand hoe ik dit kan oplossen?
