Megapaul schreef op dinsdag 28 januari 2014 @ 16:22:
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Ik vraag het mij ook af waardoor je niet door hun security zou kunnen komen?
Hebben deze mensen allemaal met paypal hun betaling gedaan?
De mensen waarbij het gewoon goed is gegaan hebben die ook met paypal betaald?
Hier is het chat manuscript:
(10:54:02 AM) *** Freek joined the chat ***
(10:54:03 AM) Freek: Hello,
Yesterday I ordered from you.
Order: #5027002
Today I got an email stating that I'm getting a refund.
Why is that? I did not request a refund.
What happend?
Thanks you,
Greetings,
Freek
(10:54:22 AM) *** CS - Sales & Support joined the chat ***
(10:54:29 AM) CS - Sales & Support: Let me check it for you, please wait
(10:54:36 AM) Freek: Ok thank you
(10:55:53 AM) CS - Sales & Support: With regard to you order. It might have failed a security screening by our system. We would suggest you to replace an order and inform us at the same time with your new order number.
(10:56:41 AM) Freek: Ok, can I just inform you on chat or email for that?
(10:57:02 AM) Freek: And what security issue may that be?
(10:58:57 AM) CS - Sales & Support: We would suggest you to
Avoid to use public computer to place an order.
Avoid to use mobile device
(10:59:08 AM) CS - Sales & Support: You may inform us by LiveChat or Ticket.

(10:59:29 AM) Freek: Ok strange, because I used my home computer.
(10:59:46 AM) Freek: But thanks, I will order again later today, hope it will go ok then
(10:59:48 AM) Freek: thank you
(11:01:11 AM) CS - Sales & Support: In case there is a manual verification. You may required to provide some document such as address proof. For more payment information you may refer to :http://eglobalcentral.eu/payment-eu.html.
(11:01:18 AM) CS - Sales & Support: We sincerely apologies for the inconveniences caused.
(11:02:23 AM) *** Freek left the chat ***
Baal er van, wil mijn phone!!