Dear <knip>,
Firstly, apologies for the silence in emails - we’ve been super busy getting the [Jolla Phone ready to ship](
https://forum.sailfishos....nd-other-next-steps/30730) and ramp-up the operations to ship the first pre-order batches. Meanwhile, we’ve been updating the progress regularly to the [Sailfish Forum](
https://forum.sailfishos.org/), which is almost an indefinite source of information and help for all interested on Sailfish OS, Jolla and anything related.
Thus, we kindly request to follow the Jolla Phone progress primarily at [The Official Jolla Blog](
https://forum.sailfishos.org/c/blog/31) - sharing the information and your potential questions with other customers helps us a lot in the process
Back in December we gave a target to start shipping Jolla Phone by end of June 2026. A target that was very ambitious and we can think many doubted whether we’d make it in time.
But we did it. On July 8, we started delivering the Jolla Phone at the Day1 celebration event in Helsinki. Since then, over 2,500 phones have shipped to customers across Europe. If you missed the stream, or want to recap it:
* PeerTube: <https://jolla.com/phone/day1-peertube-stream>
* YouTube: <https://youtu.be/2ijX_iKrTd4?t=8542>
And here is what one first-time Sailfish OS user had to say after unboxing his Jolla Phone — we truly recommend watching this: [https://youtu.be/lY-Ar0iY1_8](
YouTube: Jolla Phone Unboxing And First Impressions | 2026 Batch 1)
Your phone is in the next wave. Here is what you need to know.
### YOUR ORDER
Your Jolla Phone is in the Batch #3 to deliver in September.
We’re shipping every day, and while we had a bit delay in the ramp-up process, we start to be on speed and are moving into Batch #2 shippings. This will naturally be followed by Batch #3 which will take us to 10,000 units in total - which is a lot to deliver in two months while we’re ramping up our operations. We target to deliver during September all the Batch #3 orders which had fully paid by [April 30](
https://forum.sailfishos....p-170418-final-payments-1).
#### Cancellations, Returns and Refunds
You can cancel at any time for a full refund. Fully your call. No questions asked, no hard feelings and always welcome back Please use the [Withdrawal Form](
https://commerce.jolla.com/pages/eu-withdrawal-form) to submit your cancellation and we will refund your order.
If you have already asked for a refund by email, we have long queue in the emails but rest assured it will be processed. Should you wish to speed up the process please use the [Withdrawal Form](
https://commerce.jolla.com/pages/eu-withdrawal-form) to submit your cancellation, this helps us in the process. Apologies for the delays and thanks for understanding.
EU consumer law guarantees you a 14-day return window from the day your phone arrives and the [Jolla Refund Policy](
https://commerce.jolla.com/policies/refund-policy) gives you even more: you have 30-days to conclude whether you want to keep your new Jolla Phone. If it is not what you expected, return it for a full refund. No fine print. Paying now is not a final commitment — it is securing your place in the production queue, with a 30-day trial built in.
#### Accessories
While you are at it — check out the [Jolla Phone accessories](
https://commerce.jolla.co...jolla-phone-accessories): soft TPU protective case, Corning Gorilla Glass screen protector or Privacy Glass, or an extra back cover in The Orange, Snow White or Kaamos Black.
#### Picks from the forums and FAQ
The Jolla community and the [Sailfish Forum](
https://forum.sailfishos.org) is almost an indefinite source of information and help for all interested on Sailfish OS, Jolla and anything related. As usual, please consider searching and asking at the forum prior from sending email to us - we still get a lot emails where the answer can be found (or if not directly found, easily asked) at the forum A good place to start is at [The Official Jolla Blog](
https://forum.sailfishos.org/c/blog/31).
While waiting for your Jolla Phone we also recommend checking out [Daily driving the new Jolla Phone](
YouTube: Jolla Phone 2 & Sailfish OS: A Real Third Option) end user review by a fellow community member.
Smooth sailing and enjoy the rest of your summer!
Sincerely,
The Jolla Crew
P.S. Over 2,500 Jolla Phones are already in the hands of customers across Europe. Yours is waiting in the next delivery batch.