knakworst schreef op donderdag 26 januari 2023 @ 10:22:
Langzamerhand zie ik toch dat deze shitshow de goede kant op gaat.
Hi everyone.
A quick status update.
Locked Accounts
Following review, the team has now unlocked another batch of accounts. Of the 1,300 or so accounts that were locked in relation to the situation 2 days ago, approximately 1,000 have now been re-opened.
If your account remains locked, please DM Lukas @Lukasee2 with your nickname and he will review personally with the team.
β¦ UNLESS that is you are one of the attempted fraudsters - yes believe it or not, they are actually writing to me to ask for special treatment.
IBANs
A number of you are also experiencing issues with IBANs. There are a small number of pending IBAN deposits in our system (approx 50) which will be processed and show in accounts within the next few hours. In addition, there are a small number of IBAN deposits and deactivations that occurred on Moorwand side that we hope to be able to provide an update on later today.
Cards
Remain deactivated.
There are a couple of steps we need to work through with both Moorwand and Mastercard before we are able to reactivate cards - not least to ensure we donβt experience a repeat of the incident of the past days. We thank you for your patience while we work through that. We expect this to take a few working days, will confirm actual timeline as soon as we can.
CRO / NEXO
A number of you have asked if we can extend the deadline. We will extend until 10th Feb. A reminder to deposit CRO/NEXO and then email bonus@hi.com (Do not buy auto-staked HI). Processing may be slightly slower than normal this week.
β-
Understand this is a frustrating passage of time for many members, weβre truly thankful for your patience.
Will provide more updates when relevant, weβre working as fast we can to resume full service. Wishing every one a good day in the meantime, and hopefully this will be welcome news for the European community especially as you wake up and start your days.
Please letβs try to keep things positive as we move forward.
Finally, my apologies that I was not available yesterday, I had (still have) a family emergency.
Appreciate your support as ever ππ»