Al 2 anderhalf jaar ben ik in het bezit van een dxr3 kaart. Opzich een heel leuk kaartje als het werkt.
Toen windows XP uitkwam waren er geen drivers voor de dxr3, na een tijd kwamen er beta driver die bij praktisch iedereen niet (goed) werkte.
Ik heb vanochtend maar even met creative gechat en er wordt dus toegegeven dat de normale drivers er ook nooit komen en dat ik maar bij de system recruirements moest kijken op de verpakking.
Oftewel die kaart was toen 300 piek toen ik hem kocht en daar heb ik nu helemaal niks meer aan.
Toen windows XP uitkwam waren er geen drivers voor de dxr3, na een tijd kwamen er beta driver die bij praktisch iedereen niet (goed) werkte.
Ik heb vanochtend maar even met creative gechat en er wordt dus toegegeven dat de normale drivers er ook nooit komen en dat ik maar bij de system recruirements moest kijken op de verpakking.
Oftewel die kaart was toen 300 piek toen ik hem kocht en daar heb ik nu helemaal niks meer aan.
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New Conference with Laura
from CLE
donderdag 31 oktober 2002 11:38:33 GMT+01:00
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Laura : Thank you for contacting Creative Interactive Chat.
How can I help you?
You : Ehm, windows XP has been out for more then a year now and i still can' use my dxr3, becuase
creative doesn' have drivers
You : are you there ?
Laura : I am sorry but only BETA drivers are available for this card on Windows XP. They are avail
able to download from the following link:
http://www.europe.creativ...t/drivers/ENCORE_DXR3.EXE
According to our software development plan full drivers will not be released.
You : The beta drivers are very unstable and they make my operating system give error' and on ...
i just want normal drivers. I can't work with my "expensive" card now.
Laura : I am sorry I cannot offer you assistance. This is a BETA release and as such does not incl
ude technical support.
You : Yes i know that, it stands clearly at the download. But you just said that there won't come
any drivers for windows XP. Is it possible then to get a refund for my equipment ?
Laura : I am sorry but I cannot organise any refunds. The Dxr3 would have been supplied to you wit
h System Requirements. These system requirements do not include Windows XP.
You : That is a point, but creative can't ignore that millions of people use windows XP. And the d
xr3 is used by alot of people
Laura : I am sorry but there is nothing that I can help you with on this matter.
You : Is there someone who can then ?
Laura : well the drivers are not going to be released so I don't know of anyone who could help you
.
You : So i have about 200euro's of unwothy equipment here ?
Laura : As I have explained the System Requirements are available as a guideline when purchasing p
roducts.
You : I' sorry, but ithink that's a very lame excuse. All other manufactures of computer hardware
make drivers for windows XP avalible (if the hardware is not too old) and it just that creative does
n' even try, becuase the beta drivers are just ripped from another manufacture.
Laura : On the initial release of any product, Creative Labs will clearly label which Operating Sy
stems are supported on the included CD. The released product generally supports most current Operati
ng Systems.
Creative Labs subsequently provides updates for the drivers/software to incorporate support for ne
w technology including new Operating Systems. This additional service relies on several factors, suc
h as OEM manufacturers, market demand and product life cycle.
Hence, this development is not indefinite, but mainly focused on ensuring the products full functi
onality under the requirements for which the card was designed and in later environments depending o
n certain elements, such as the above mentioned.
I am sorry I cannot help you any further. Goodbye.
You : Ok, bye. But next time put a big label on the package that says:"DO NOT BUT CREATIVE STUFF,
BECAUSE THE SUPPORT STINKS"
Laura : I am sorry that you feel that way. Goodbye
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CONFERENCE CLOSED
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