Stop 0x0000001E" Error Message Printing with Hewlett-Packard DesignJet Printer Driver from a Terminal Services Client (Q301330)
The information in this article applies to:
Microsoft Windows 2000 , Server
Microsoft Windows NT Server version 4.0 , , Terminal Server Edition
IMPORTANT : This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.
SYMPTOMS
When you print from a Terminal Server or Terminal Services client, you may receive a "Stop 0x0000001E" error message on a blue screen. This issue can occur if you are using the Hewlett-Packard DesignJet driver (HPGL2/RTL) version 4.4 for Windows NT 4.0 and Windows 2000. This issue may occur with the following printers:
HP DesignJet 200
HP DesignJet 220
HP DesignJet 230
HP DesignJet 250C
HP DesignJet 330
HP DesignJet 350C
HP DesignJet 430
HP DesignJet 450C
HP DesignJet 455CA
HP DesignJet 488CA
HP DesignJet 600
HP DesignJet 650C
HP DesignJet 700
HP DesignJet 750C
HP DesignJet 750C Plus
HP DesignJet 755CM
HP DesignJet 1050C
HP DesignJet 1055CM
HP DesignJet 2000CP
HP DesignJet 2500CP
HP DesignJet 3000CP
HP DesignJet 3500CP
HP DesignJet ColorPro CAD
CAUSE
This behavior occurs because this printer driver uses a User Mode print driver (UMPD) that tries to create a pop-up message on the desktop, but the driver is unable to get a handle to the desktop.
RESOLUTION
To resolve this issue, use either of the following methods.
Method 1
Use the printer driver that is included with Windows NT 4.0 Terminal Server or Windows 2000, if there is one available.
Method 2
WARNING : Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT or Windows 2000, you should also update your Emergency Repair Disk (ERD).
Disable the UMPD function of the printer driver. To do this, follow these steps:
Start Registry Editor (Regedt32.exe).
Locate and click the SPLUserModePrinterDriver value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\print\Printers\ Your Printer Driver \PrinterDriverData
On the Edit menu, click Delete , and then click Yes .
Quit Registry Editor.
Rename the following files:
%SystemRoot%\System32\Spool\Drivers\W32x86\Hpltumpd.dll
%SystemRoot%\System32\Spool\Drivers\W32x86\2\Hpltumpd.dll
%SystemRoot%\System32\Spool\Drivers\W32x86\3\Hpltumpd.dll
Stop and restart the Spooler service by either rebooting the computer, by typing the following lines at a command prompt:
net stop spooler
net start spooler
|=|=|=||=|=|=||=|=|=| http://www.vanwijck.com |=|=|=||=|=|=||=|=|=||=|=|=||=|=|=||=|=|=||=|=|=|
/u/43807/ZwartGat.png?f=community)
:strip_exif()/u/24090/hekje.gif?f=community)