[XBOX] Recall in Japan

[Verwijderd]

On Thursday the company said it would unconditionally replace all hardware and any damaged software because it found some scratches on discs and could not explain why.



"We do not consider this a recall," Microsoft spokeswoman Midori Takahashi said, adding that the scratches found on the DVD edges did not interfere with game playing.

The software giant launched the Xbox in Japan two weeks ago, hoping to convince Japan's notoriously fickle gaming public and software creators that its machine could rival those of Sony and Nintendo on their home turf.

The scratches, which Microsoft says were most likely caused by DVD discs spinning in the console, improper placement on loading trays or by the sliding tray itself, were also reported in the United States after the Xbox was launched in mid-November.

Highlighting the importance of the Japanese market, Microsoft has made special efforts to cater to that market with a specially designed, smaller controller and a limited edition of 50,000 translucent Xbox consoles available only in Japan.

The spokeswoman said Microsoft had not determined the cost of repairing or replacing any consoles or discs.

Although Microsoft has not published official figures, sources said it was able to ship about 125,000 Xbox consoles in the first three days after it went on sale on February 22.

http://news.com.com/2100-1040-854262.html

Komen hier ook krasjes op de CD's?

[NightHawk4]

Xbox maakt krassen op DVD's

liep al een draadje over....

[Verwijderd]

REDMOND, Wash., March 7, 2002 -- An apparent misinterpretation of information on a Microsoft Japan Web site resulted today in a media report of a recall of Microsoft's Xbox game console in Japan. This report is incorrect. There is no recall of Xbox in Japan or any other market.

The Xbox Japan Web site did report that Microsoft Customer Care Japan had received a small number of inquires (significantly less than one percent of systems sold) from customers reporting small scratches to the outside edge of some game disks after use in the Xbox game consoles. While this is not a common occurrence, and minor scratching is primarily a cosmetic issue that does not affect performance, a positive customer experience is of the utmost importance to Microsoft. Xbox Japan responded accordingly in its statement offering to evaluate any Xbox system that a customer is concerned about. If a system needs to be repaired or replaced for any reason, Microsoft will do this immediately.

After successful launches in North America and Japan, demand for Xbox continues to be high in all launched markets, and production continues at a rapid pace. Microsoft will launch Xbox in Europe and Australia on March 14, 2002.