Wat een stelletje prutsers daar zeg. Gewoon iedere keer een standaard antwoord. Maar ik houd vol, eens kijken hoe lang ze blijven reageren.
*****************
Dear Sir, Madam,
This is the third time I received the below message. I have not had an
answer to my query yet and have already updated to the latest Nero version.
Please find attached the logfile for the 3rd time.
Hoping to receive an appropriate response. With kind regards,
XXX
----- Original Message -----
From: <retail-support@nero.com>
Sent: Tuesday, July 22, 2003 9:24 PM
Subject: Re: Re: Re: Nero 5.5.10.35 Could not perform end-of-disc
> Dear Customer,
>
> Thank you for your email.
>
> Please upgrade to our latest Nero from our website at
www.nero.com if you
have not already, and if you still have problems, please respond back with a
copy of your Nero log file so that we can analyze the problem in detail.
>
> At the end of any write attempt with Nero/Nero Express or Nero Vision
Express, our software will ask you if you wish to Save, Print, or Discard
the log file from the write attempt. Please be sure to save this file to
your Desktop and send a copy to as attached to your Email. ( Note: if you do
not choose where to save the Log.txt file too, our software will save it to
the directory of the program. For instance, for Nero it will save it to
C:\Program Files\Ahead\Nero directory by default. It's best to save to your
Desktop so you do not loose the file)
>
> Best regards
> Al Valerio
>
> Ahead Support Team
> -----Original Message-----
> From: XXX
> Sent: Wednesday, 16.July 2003 16:10:05
> To: (retail-support@nero.com)
> CC:
> Subject: Re: Re: Nero 5.5.10.35 Could not perform end-of-disc
>
> >> Dear Mr. Greiner,
> >>
> >> I actually didn't receive an answer to my query at all.
> >>
> >> Many thanks,
> >>
> >> XXX
> >>
> >> ----- Original Message -----
> >> From: <retail-support@nero.com>
> >> Sent: Wednesday, July 16, 2003 3:58 PM
> >> Subject: Re: Re: Nero 5.5.10.35 Could not perform end-of-disc
> >>
> >>
> >> > Dear Mr. XXX
> >> >
> >> > thank you for your email.
> >> >
> >> > If you have any further questions, do not hesitate to contact us again.
> >> >
> >> > Best regards,
> >> >
> >> > Gerald Greiner
> >> > Support
> >> >
> >> > -----Original Message-----
> >> > From: XXX
> >> > Sent: Monday, 07.July 2003 20:37:04
> >> > To: (retail-support@nero.com)
> >> > CC:
> >> > Subject: Re: Nero 5.5.10.35 Could not perform end-of-disc
> >> >
> >> > >> Dear Mr. Cakir,
> >> > >>
> >> > >> I tried it again with the latest Nero version (5.5.10.42) but unfortunately I get the same error; "could not perform end of disc-at-once." I have attached the latest logfile.
> >> > >>
> >> > >> With kind regards,
> >> > >>
> >> > >> XXX
> >> > >>
> >> > >>
> >> > >> ----- Original Message -----
> >> > >> From: <retail-support@nero.com>
> >> > >> To: XXX
> >> > >> Sent: Friday, July 04, 2003 2:08 PM
> >> > >> Subject: Re: Nero 5.5.10.35 Could not perform end-of-disc
> >> > >>
> >> > >>
> >> > >> > Dear valued customer,
> >> > >> >
> >> > >> > thank you for your email.
> >> > >> >
> >> > >> > Please upgrade to our latest Nero from our website at
www.nero.com if you have not already, and if you still have problems, please respond back with a copy of your Nero log file so that we can analyze the problem in detail.
> >> > >> >
> >> > >> > At the end of any write attempt with Nero/Nero Express or Nero
Vision Express, our software will ask you if you wish to Save, Print, or Discard the log file from the write attempt. Please be sure to save this file to your Desktop and send a copy to as attached to your Email. ( Note: if you do not choose where to save the Log.txt file too, our software will save it to the directory of the program. For instance, for Nero it will save it to C:\Program Files\Ahead\Nero directory by default. It's best to save to your Desktop so you do not loose the file)
> >> > >> >
> >> > >> > If you have any further questions please do not hestitate to contact us.
> >> > >> >
> >> > >> > best regards
> >> > >> >
> >> > >> > Alphan Cakir
> >> > >> > Support
> >> > >> >
> >> > >> >
> >> > >> > -----Original Message-----
> >> > >> > From: XXX
> >> > >> > Sent: Saturday, 28.June 2003 08:37:55
> >> > >> > To: (retail-support@nero.com)
> >> > >> > CC:
> >> > >> > Subject: Nero 5.5.10.35 Could not perform end-of-disc
> >> > >> >
> >> > >> > Dear Sir, Madam,
> >> > >> >
> >> > >> > When burning a DVD using Nero Express 5.5.10.35 I get the
message the burning is failed with the following error message: "Could not perform end of Disc At Once". As I am sure this message is not caused by the burning speed or DVD's I use, I think it is Nero causing this problem.
> >> > >> >Could you please tell me what the consequences of this message are, how I can solve the problem and if any data has been lost, as it seems like the DVD works fine. So far I have only been burning data but if I'd burn Audio or Video, would this error cause any other difficulties?
> >> > >> >
> >> > >> > I have tried to keep enough data available at the end of the CD
for the "lead out", though I would assume Nero always gives a message if this is not the case, but this also does not seem to have any impact. I have attached the Nero log file.
> >> > >> >
> >> > >> > Many thanks and kind regards,
> >> > >> >
> >> > >> > XXX
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