Important Refund Announcement
To All Customers of PDAmotion that ordered a Silver Slider:
For all of you that have ordered a Sliver Slider and not yet received that order, PDAmotion will be issuing a credit to your card within the next 3 days. It will probably take 2 to 3 days after that before the credit appears on your card. The holiday season should have no affect on this timeline nor should the weekend. If you have not received your credit by the 26th of December, please contact me directly and I will resolve the problem. That e-mail address for those of you that dont know is ... Due to the number of refunds that will be processed we will not be sending confirmation e-mails to every customer. Should you desire a confirmation e-mail, please send an e-mail to .... You should receive that confirmation receipt within 24 hours.
We are not canceling any orders unless specifically requested by the customer. This request, should you desire it, can be made by e-mailing .... This e-mail address can also be used for any Return of Merchandise issues or refund questions as well. Other e-mail address can be used as well, but this one will be dedicated to dealing with the current refund and cancellation requests.
Okay, so that being said; when will we ship Silver Sliders? Here is our estimated Shipping Schedule as of 12/19/01:
Remaining orders up to 1600 ----- Shipped by Friday, December 28th
1600 to 2500------ Shipped by Wednesday, January 2nd.
2500 to Current (~3600) ------ Shipped by Tuesday, January 15th
Each day I will post a thread with an update on the status of the refunds as well as a status on deliveries. If any dates slip I will let you know.
We realize this is a day late and a dollar short, but we felt it was the right thing to do, none-the-less. There have been many internal discussions and disagreements that have only recently been resolved by Frank Yeh, CEO of PDAmotion. All current problems internal to PDAmotion are very much in the works to be fixed as well. Any "drastic" actions necessary to resolve these issues will be taken. The ultimate concern of those involved in attempting to turn this whole situation around, are the customers of PDAmotion.
I stated, in another thread, that no customer will lose money on the Silver Slider deal. I believe this to be a moral obligation. You will receive the product or you will keep your money in your wallet. It is the personal belief of both Frank and myself that PDAmotion will turn this situation around and be the company that he dreamed it could be and you and I wish it to be.
Many of you have stated that you felt too many were making allowances for PDAmotion being a start-up, and I agree. Whether we were a start-up or a 100 year old company, the events of the past weeks should never have taken place. I dont want to make excuses, I just want to provide the product you all ordered and have waited patiently for these past many weeks.
I realize words can be meaningless; and actions, specifically deliveries, are all that count. Since we cant deliver in the here & now we are refunding, but not canceling. This wont make everyone happy, but I hope it will quell any concerns that PDAmotion was trying to take anyones hard earned money without providing a quality product.
For those of you that believe this may have been initiated by some legal action or threat of legal action; that is not the case. Both me and Frank have been pushing to do this for a while now, but internal politics and pressures kept that from happening; even though it was the right, just and legal thing to do. I realize that we might get product in the door in the next few days, but we are beyond the point of playing the waiting game. Action needs to be taken, and this, to me, is a positive course of action.
Everyone has asked me publicly and privately to be up-front and honest. I dont think it gets much more honest than what you are reading right now. I also know this will not satisfy everyone, simply because it doesnt satisfy me. I am willing to take any questions or comments and realize as well I will see additional statements as well. I will do my best to keep you all up-date-date and give daily updates to this situation, if only to say No Change.
My deepest apologies for the huge inconvenience this whole situation has caused all of you, our customers. I would like to thank you all, as well, for your support over the past several weeks and thank you in advance for your support in the days and weeks to come.
For those of you that will wish to end your association with PDAmotion, I can only say that I hope one day you will feel right in giving us another opportunity to show you the company we can be and not the company we have been.
Happy Holidays to you all!
Kemas
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http://www.pdamotion.com
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