Mijn Ebay-account is opeens geblokkeerd 'decision is final'

[Eagle Creek]

Tweakers goedemorgen,

Even iets waarvan ik toch behoorlijk verrast ben en tegen jullie 'aan wil houden' voor het ophalen van ervaringen.

Afgelopen week kreeg ik een e-mail vanuit eBay "MC999 Your eBay account has been suspended - ".

Your account has been suspended because recent account activity has raised serious security concerns. We've taken this precaution to protect our members and the eBay community.

Due to the suspension, you won't be able to use your eBay account in any way. This includes using another existing account or registering a new account.

Any outstanding selling fees are due immediately, and any amounts that you haven't previously disputed will be charged to the billing method currently on file.

We appreciate your understanding.

Omdat phisers zich een rondje mailen dacht ik eerst aan phising maar mijn echte eBay-account mailadres was gebruikt en de mail leek ook echt van eBay te komen.

Daarop ben ik zelf naar eBay gegaan om in te loggen en na het inloggen kreeg ik daar ook in mijn account te zien dat ik ben geblokkeerd. Ik gebruik eBay niet vaak en mijn account is al vele jaren oud dus ik was stomverbaasd en vermoedde dat iemand, ongeacht dat ik een veilig wachtwoord heb en MFA gebruik, toch toegang heeft gehad tot het account. Op naar de support.

Zeer groot was mijn verbazing ook dat ik hierop een reactie kreeg, met nauwelijks details en de mededeling dat geen beroep mogelijk was.

Good day,

Thank you for contacting eBay Customer Service. My name is ***, and I am glad to assist you with your concern today.

I can see that you want to know why your account is suspended and that you want to appeal this suspension.

After careful review and consideration, we regret to inform you that your account will remain suspended. We understand that this news may come as a disappointment, and we wanted to provide you with some information regarding this decision.

We would like to emphasize that the suspension of an account is a measure taken to ensure the safety, security, and integrity of our platform for all users. While we understand that you may be seeking further clarification on the specific reason for the suspension, we are unable to disclose detailed information or provide the exact cause at this time.

It could have been easier, for me to share the exact details and specifics on which we recognized the breach. Contrariwise, you may understand that by revealing our source and discussing our methods of identifying the reason for suspension, we can increase a chance of members circumventing our policies. Therefore, we are unable to share the exact reason for suspending your account.

We recommend reviewing our Terms of Service, User Agreement, and any other policies that may be relevant to your account. Familiarizing yourself with these guidelines will help you understand the expectations we have for our users and may provide insights into the reasons behind this decision.

While your account is suspended, you will be unable to access its features and functionalities. We kindly request that you refrain from attempting to create or use any other eBay accounts as they will also be suspended with no chance for appeals.

We are sorry if this is not the response you wished to receive but we do not make these decisions lightly. This is the final decision and will not change.

Thank you for your understanding and cooperation throughout this process. I trust I have shared all the relevant information to address your concern. Thank you for your business on eBay and giving me an opportunity to assist you.

Best regards,

Ingegeven door mijn enorme verbazing, heb ik hier toch een reactie op gestuurd. Hierin aangegeven dat ik de situatie niet begrijp, mijn account al enige tijd niet heb gebruikt en wil begrijpen waarom een policy zou schenden. En ook dat als mijn account zou zijn misbruik ik graag mee zou willen werken aan het herstel ervan. Ook hierop kwam een teleurstellende reactie.

Good day, 

Thank you for reaching out to eBay Customer Service. My name is ***, and I truly appreciate you taking the time to contact us regarding your account concerns. I understand how important your eBay account is to you, and I’m here to assist you as best as I can.

I completely understand your concern about the suspension of your account and your desire to have it reinstated. Please know that maintaining a safe and trustworthy marketplace is one of our highest priorities. To uphold this standard, we sometimes have to take action on accounts that show activity which may pose a risk to our community.

After a thorough review, your account has been permanently suspended due to activity patterns that were found to be inconsistent with our policies. This means you will no longer be able to buy or sell on eBay, and any accounts linked to this one will also be affected.

I understand this may be disappointing, and I want to assure you that this decision was not made lightly. Unfortunately, we’re unable to share specific details about the activity that led to this action, as doing so could compromise the integrity of our review process.

While I know this isn’t the outcome you were hoping for, I want to thank you for being a part of the eBay community. If you’d like to learn more about our policies, you can visit the following link:

Er wordt gesproken over activity patterns, wat schieronmogelijk is want het is maanden geleden dat ik ben ingelogd op het account. En ook voor die tijd heb ik geen verdachte zaken gedaan al zeg ik het zelf.

Zijn er meer Tweakers met deze ervaring en zien jullie nog mogelijkheden om hier iets mee aan te vangen?