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Samenvatting die ik gisteren stuurde in een e-mail:
7 October - GPU died
8 October - notified webshop
9 October - GPU sent as RMA to webshop
18 October - webshop processed RMA and will send to supplier
<...extremely long wait...>
26 November - received replacement GPU but was Dead On Arrival
3 December - GPU sent as RMA to webshop
9 December - webshop processed RMA and will send to supplier
<...even longer wait...>
De webshop is *knip* webwinkel en eergisteren hebben me eindelijk geantwoord (na weken van stilzwijgen) met de serienummers die Sapphire (waar ik ook hulp zocht) vroeg.
De resulterende info van Sapphire stuurde ik dan gisteren ineens door naar de webshop:
""S1 was replaced with S2，S2 already tested as failed，and already arranged a replacement back to ECOM @1/26/2022. ECOM signed to receive @1/28/2022. We don't know if they delivered to the webshop."
Any idea when it will get here? Can you contact the supplier to speed up the process?
<bovenstaande samenvatting>
I don't think this process is very customer friendly, to put it mildly. Please urge the supplier, Sapphire RMA as well as your own people to improve their processes as to prevent other customers from suffering the same kind of stress.
It is incredibly exhausting. And literally nobody cares; no status updates, no apologies, no compensation. I had to upgrade my CPU (Ryzen 3600 to 5600G) in order to use my computer for the last month; the first three (!) months, I could not use it altogether. That's a 250 euro cost I did not want to make."
De webshop antwoordde net het volgende:
"Unfortunately, the complaint is still ongoing. We can offer you a current value credit in the amount of 287.00 euros. The item will remain with us."
Het huilen staat me intussen nader dan het lachen...
7 October - GPU died
8 October - notified webshop
9 October - GPU sent as RMA to webshop
18 October - webshop processed RMA and will send to supplier
<...extremely long wait...>
26 November - received replacement GPU but was Dead On Arrival
3 December - GPU sent as RMA to webshop
9 December - webshop processed RMA and will send to supplier
<...even longer wait...>
De webshop is *knip* webwinkel en eergisteren hebben me eindelijk geantwoord (na weken van stilzwijgen) met de serienummers die Sapphire (waar ik ook hulp zocht) vroeg.
De resulterende info van Sapphire stuurde ik dan gisteren ineens door naar de webshop:
""S1 was replaced with S2，S2 already tested as failed，and already arranged a replacement back to ECOM @1/26/2022. ECOM signed to receive @1/28/2022. We don't know if they delivered to the webshop."
Any idea when it will get here? Can you contact the supplier to speed up the process?
<bovenstaande samenvatting>
I don't think this process is very customer friendly, to put it mildly. Please urge the supplier, Sapphire RMA as well as your own people to improve their processes as to prevent other customers from suffering the same kind of stress.
It is incredibly exhausting. And literally nobody cares; no status updates, no apologies, no compensation. I had to upgrade my CPU (Ryzen 3600 to 5600G) in order to use my computer for the last month; the first three (!) months, I could not use it altogether. That's a 250 euro cost I did not want to make."
De webshop antwoordde net het volgende:
"Unfortunately, the complaint is still ongoing. We can offer you a current value credit in the amount of 287.00 euros. The item will remain with us."
Het huilen staat me intussen nader dan het lachen...
[Voor 0% gewijzigd door Yorinn op 09-02-2022 19:42. Reden: Naam winkel weggehaald volgens beleid]
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