honeywell

[ghelsendoorn]

Ligt de server van Honeywell eruit nu?

[GENETX]

Ja, geplanned onderhoud.

[Jim423]

Dit kreeg ik in de mail:

Onze updates beginnen op 22 januari en duren tot en met februari. De downtime vindt plaats voor onderhoud van het platform, uitvoer van upgrades en het waarborgen van de voortdurende integriteit en beveiliging van onze services aan onze gewaardeerde gebruikers.

[ghelsendoorn]

Oke bedankt wel de beste tijd de winter periode

[Dan070]

Dit kwam ik tegen...

Emergent Tech Internet of Things
Amid polar vortex... Honeywell gets frosty reception after remote smart thermostat tech freezes up for a week
Just use manual control, says biz. Then why did we buy 'smart' controls, ask customers
By Kieren McCarthy in San Francisco 4 Feb 2019 at 20:33
79 Reg comments SHARE ▼
cold

Honeywell's remote-control "smart" thermostat platform has been down for a week, leaving thousands of customers fuming.

The unironically named Total Connect Comfort platform allows home and business users to set the thermostat's temperature from their smartphones via the internet. However, for the past week, customers in both the UK and US have been informed that the service is offline, and frustration is growing.

Beyond being told that the service is "undergoing maintenance" the company behind the service – Resideo – has failed to provide any information about the outage. Multiple attempts by The Reg to contact Resideo and Honeywell have elicited no response.

A single Twitter post from Friday noted that "some users may be experiencing connectivity issues with our Total Connect Comfort app," and dismisses concerns since "your thermostat continues to perform as intended locally, and it will reconnect with the app when our maintenance is completed." That's cold comfort for someone who spent $150 because they wanted an internet-connected remote-controllable gizmo.

The biz also appears to be trying to sort out the issue customer-by-customer with its Twitter feed asking customers for their email address to resolve ongoing problems.

Meanwhile, with no clear way of contacting the company and no information about the outage of when it expects the service to be back up, users are growing increasingly angry.

[teacher]

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