Had lifetime 1tb gekocht voor $ 49,00 via Dutchcowboys
Op 30 sep. 2020, om 12:32 heeft Zoolz <firstname.lastname@example.org> het volgende geschreven:
An Important Message From Zoolz About Your Home Plan
Dear Valued Customer,
It is with deep regret that we inform you, effective immediately, our consumer service, Zoolz Home, will be discontinued in order to allow us to fully focus on the business and organization cloud backup market.
The cloud backup market is a competitive one. We entered it 15 years ago with the hope that we could make it accessible to anyone, both business and home users. Even with the many changes we’ve made to how we structured our cloud backup services, we’re unable to competitively service the consumer market.
How does this affect my account?
All Zoolz Home users will have 14 days to retrieve their data from the cloud. Any Zoolz Home order made within the last 30 days will be fully refunded while any customers whose purchase date exceeds the previous 30-day limit and is under 12 months, will be partially refunded. Refunds will be credited within 30 days.
What will happen with my data?
On October 15th account data will be deleted from our servers. Before this, we will be sure to remind all users to retrieve their data before deletion.
Do I have other options with Zoolz?
While we do have enterprise solutions, we no longer have a consumer ready service. For those who do not wish to retrieve their data and would otherwise be happy to stay with our service, we have enabled an option for you to transfer your account over to Zoolz Business at a 90% discount for all Home users who wish to subscribe. Learn more & subscribe.
We’re here to help...
We expect there will be massive amounts of data being retrieved over the coming days, and this will certainly affect the ability for some customers to effectively retrieve their data. To ensure all our customers are able to retrieve t
heir data in the alloted time, we have set up a dedicated email and support staff to help those users experiencing difficulty with their data retrieval - email@example.com
Please know we did not come to this decision lightly. We exhausted all avenues before reaching this conclusion. Many businesses were affected this year, us included. We want to assure you, we are here to help you fully recover your data before the service becomes unavailable.
If you have any questions or concerns, please feel free to reach out to us.
The Zoolz Team
na pissige mail:
conclusie betalen zal je
Thank you for contacting Zoolz Technical Support.
It's with deep regret that we are shutting down the Zoolz Home program, but the decision has been made and it is final. All the information needed is included in the email you have received earlier.
If you do not wish to retrieve your data and would be happy to stay with our service, we have enabled an option for you to transfer your account over to the Zoolz Business program at a 90% discount. (Learn more & subscribe)
Otherwise, we advise you to start restoring your data before October 15th as all Home accounts data will be permanently deleted from our servers. You can restore your data by following the steps listed in the articles mentioned below:
How Can I Restore Files Backed up to Cold Storage?
How Can I Restore Files From The Vault?
Regarding your refund request; kindly note that only users who subscribed less than one (1) year ago are eligible for a refund.
sjors86 schreef op maandag 8 oktober 2018 @ 18:58:
Lokaal encrypted is ook wat ik van plan ben, maar de meeste "any storage" zijn aardig geprijst, vandaar dat Zoolz me aanspreekt en Zoolz is en wordt niet main storage, dat is ook niet waar een backup voor bedoelt is. Dus als ik iets nodig heb (voor een notaris bijvoorbeeld) kan ik hem nog altijd van mijn NAS of HDD af te halen. En als die nu beide weg/defect zijn, dan moet ik maar 3 uur wachten. Ik ben vooral benieuwd of er vergelijkbare aanbieders zijn of dat jullie geen vertrouwen hebben in uptime van zoolz.