Hoge latency door ACPI.sys en Wdf01000.sys. Geluid hangt.

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  • Zandah
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Ik heb een nieuwe Dell XPS15 (9560) gekocht die ik vooral gebruik om te DJ'en met Traktor DJ software. Tijdens het draaien hoor ik glitches en pops en na een paar minuten blijft het geluid hangen. Je hoort een soort zoem die volgens mij vooral komt doordat ie de hele tijd 2ms van het geluid herhaalt. De software werkt wel nog gewoon. Het is alleen het geluid dat bevriest.

Ik heb Windows 10 geoptimaliseert met deze handleiding: https://www.sweetwater.co...ion-guide-for-windows-10/
Voornamelijk power management instellingen zijn aangepast.

Toen dat geen verschil maakte heb ik een clean install van Windows 10 gedaan. Alle Dell bloatware is dus weg. Ik heb daarna alle nieuwste drivers geïnstalleerd vanaf de Dell website. Daarna heb ik weer muziek gedraaid, maar nog steeds heb ik hetzelfde probleem.

Om muziek te draaien gebruik ik mijn Traktor Audio 6 externe geluidskaart via USB en ik gebruik een Traktor X1 midi controller die ook via USB is aangesloten. Hiervoor heb ik ook de nieuwste drivers geïnstalleerd.
Ik denk dat het probleem met mijn geluidskaart te maken heeft, want als ik de interne geluidskaart selecteer om mee te dj'en hoor ik geen glitches.

Ik gebruik de volgende hardware:
Dell XPS 15 9560
Intel Core i7 7700hq
Nividia Geforce GTX 1050
16GB DDR4 2400mhz
512GB SSD
Windows 10 Home 64 bit
Complete list of specs can be found here: http://www.dell.com/us/bu...del_id=xps-15-9560-laptop

Native Instruments Traktor Audio 6 (externe geluidskaart)
Native Instruments Traktor X1 (midi controller)


Tijdens het draaien heb ik LatencyMon aangezet en ik kreeg het resultaat hieronder:
Zoals jullie kunnen zien heb ik een veel te hoge latency en hard pagefaults. Kan iemand me helpen om dit probleem op te lossen?

_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:06:56 (h:mm:ss) on all processors.

_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: DESKTOP-HFBUDJ4
OS version: Windows 8 , 6.2, build: 9200 (x64)
Hardware: XPS 15 9560, Dell Inc., 05FFDN
CPU: GenuineIntel Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz
Logical processors: 8
Processor groups: 1
RAM: 16201 MB total

_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 2808,0 MHz
Measured CPU speed: 3042,0 MHz (approx.)
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
Highest measured interrupt to process latency (µs): 21689,978951
Average measured interrupt to process latency (µs): 6,458951
Highest measured interrupt to DPC latency (µs): 3691,577674
Average measured interrupt to DPC latency (µs): 2,008820

_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
Highest ISR routine execution time (µs): 157,980769
Driver with highest ISR routine execution time: ACPI.sys - ACPI-stuurprogramma voor NT, Microsoft Corporation
Highest reported total ISR routine time (%): 0,009454
Driver with highest ISR total time: Wdf01000.sys - Kernel Mode Driver Framework-runtime, Microsoft Corporation
Total time spent in ISRs (%) 0,014629
ISR count (execution time <250 µs): 294201
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 0
ISR count (execution time 1000-1999 µs): 0
ISR count (execution time 2000-3999 µs): 0
ISR count (execution time >=4000 µs): 0

_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
Highest DPC routine execution time (µs): 21409,710470
Driver with highest DPC routine execution time: ACPI.sys - ACPI-stuurprogramma voor NT, Microsoft Corporation
Highest reported total DPC routine time (%): 0,283908
Driver with highest DPC total execution time: Wdf01000.sys - Kernel Mode Driver Framework-runtime, Microsoft Corporation
Total time spent in DPCs (%) 0,395547
DPC count (execution time <250 µs): 1680101
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 1384
DPC count (execution time 1000-1999 µs): 10
DPC count (execution time 2000-3999 µs): 0
DPC count (execution time >=4000 µs): 0

_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
Process with highest pagefault count: svchost.exe
Total number of hard pagefaults 5157
Hard pagefault count of hardest hit process: 4602
Highest hard pagefault resolution time (µs): 361547,980413
Total time spent in hard pagefaults (%): 0,750315
Number of processes hit: 13

_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 31,340157
CPU 0 ISR highest execution time (µs): 136,851140
CPU 0 ISR total execution time (s): 0,471941
CPU 0 ISR count: 284729
CPU 0 DPC highest execution time (µs): 21409,710470
CPU 0 DPC total execution time (s): 11,308105
CPU 0 DPC count: 1427119
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 21,593659
CPU 1 ISR highest execution time (µs): 157,980769
CPU 1 ISR total execution time (s): 0,013466
CPU 1 ISR count: 9210
CPU 1 DPC highest execution time (µs): 1546,999288
CPU 1 DPC total execution time (s): 0,522029
CPU 1 DPC count: 42285
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 10,226479
CPU 2 ISR highest execution time (µs): 55,973647
CPU 2 ISR total execution time (s): 0,001374
CPU 2 ISR count: 248
CPU 2 DPC highest execution time (µs): 827,334046
CPU 2 DPC total execution time (s): 0,362544
CPU 2 DPC count: 60448
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 20,477954
CPU 3 ISR highest execution time (µs): 8,170940
CPU 3 ISR total execution time (s): 0,000081
CPU 3 ISR count: 14
CPU 3 DPC highest execution time (µs): 1623,392806
CPU 3 DPC total execution time (s): 0,060651
CPU 3 DPC count: 12738
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s): 10,692918
CPU 4 ISR highest execution time (µs): 0,0
CPU 4 ISR total execution time (s): 0,0
CPU 4 ISR count: 0
CPU 4 DPC highest execution time (µs): 789,753561
CPU 4 DPC total execution time (s): 0,286258
CPU 4 DPC count: 43449
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s): 19,744791
CPU 5 ISR highest execution time (µs): 0,0
CPU 5 ISR total execution time (s): 0,0
CPU 5 ISR count: 0
CPU 5 DPC highest execution time (µs): 605,868590
CPU 5 DPC total execution time (s): 0,081318
CPU 5 DPC count: 13295
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s): 18,214567
CPU 6 ISR highest execution time (µs): 0,0
CPU 6 ISR total execution time (s): 0,0
CPU 6 ISR count: 0
CPU 6 DPC highest execution time (µs): 864,829060
CPU 6 DPC total execution time (s): 0,225998
CPU 6 DPC count: 35772
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s): 19,318223
CPU 7 ISR highest execution time (µs): 0,0
CPU 7 ISR total execution time (s): 0,0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 736,665954
CPU 7 DPC total execution time (s): 0,317395
CPU 7 DPC count: 46392
_________________________________________________________________________________________________________

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Dankzij een tip van user meirnoordermeer in een ander topic lijkt het nu opgelost te zijn.

Ik heb de drivers opnieuw geïnstalleerd met Snappy Driver Installer in plaats van ze te downloaden van de Dell website. Deze tool zoekt de beste drivers voor jouw systeem. https://sdi-tool.org/

Daarna weer gedraaid in Traktor terwijl LatencyMon draait. Ik hoorde weer een paar glitches en pops en zag dat de latency van alles wat met m'n draadloze netwerkkaart te maken had (ndis.sys, tcpip.sys) soms nog boven 1 uitkwamen. Deze heb ik uitgeschakeld en nu werkt het allemaal goed. Het wordt sowieso aangeraden om je draadloze netwerkkaart te disablen tijdens produceren en draaien.

Nu kwam 1 keer ACPI.sys op 4 ms uit, wat te hoog is. Ik weet niet hoe dit komt. Het is allemaal veel beter geworden in ieder geval. Ik blijf de komende dagen LatencyMon draaien en hopelijk blijft alles goed.

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  • rse1
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  • Laatst online: 20-09-2024
Hey,

Vraagje had je het nou uiteindelijk helemaal opgelost gekregen (geen pops en clicks)? Ik heb namelijk hetzelfde probleem met een UAD Apollo twin duo thunderbolt. Heb de nieuwste hp spectre x360 13" i7 8550U 16gb ram. Meer dan genoeg rekenkracht dus. De computer kan alles makkelijk aan en er zijn dan ook geen problemen als ik de audio gewoon door de standaar realtek drivers of scarlett asio drivers speel. Puur en alleen door de apollo thunderbolt zijn er problemen. Ben al weken aan het mailen met UAD en heb alles al geprobeerd van high performance mode tot de laatste drivers niks lijkt te werken hoor graag als je een oplossing weet. DIt is mijn latencymon resultaat:


_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:16:34 (h:mm:ss) on all processors.


_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: DESKTOP-9EVMJF8
OS version: Windows 10 , 10.0, build: 16299 (x64)
Hardware: HP Spectre x360 Convertible 13-ae0xx, HP, 83B9
CPU: GenuineIntel Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz
Logical processors: 8
Processor groups: 1
RAM: 16229 MB total


_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 1992 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 8301,997363
Average measured interrupt to process latency (µs): 15,401201

Highest measured interrupt to DPC latency (µs): 8271,154029
Average measured interrupt to DPC latency (µs): 6,462145


_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 638,529618
Driver with highest ISR routine execution time: Wdf01000.sys - Kernel Mode Driver Framework-runtime, Microsoft Corporation

Highest reported total ISR routine time (%): 0,406288
Driver with highest ISR total time: Wdf01000.sys - Kernel Mode Driver Framework-runtime, Microsoft Corporation

Total time spent in ISRs (%) 0,413134

ISR count (execution time <250 µs): 1008727
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 555
ISR count (execution time 1000-1999 µs): 0
ISR count (execution time 2000-3999 µs): 0
ISR count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 1547,641566
Driver with highest DPC routine execution time: ACPI.sys - ACPI-stuurprogramma voor NT, Microsoft Corporation

Highest reported total DPC routine time (%): 0,532682
Driver with highest DPC total execution time: Wdf01000.sys - Kernel Mode Driver Framework-runtime, Microsoft Corporation

Total time spent in DPCs (%) 1,058354

DPC count (execution time <250 µs): 4506824
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 45268
DPC count (execution time 1000-1999 µs): 188
DPC count (execution time 2000-3999 µs): 0
DPC count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.


Process with highest pagefault count: none

Total number of hard pagefaults 0
Hard pagefault count of hardest hit process: 0
Highest hard pagefault resolution time (µs): 0,0
Total time spent in hard pagefaults (%): 0,0
Number of processes hit: 0


_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 133,736975
CPU 0 ISR highest execution time (µs): 638,529618
CPU 0 ISR total execution time (s): 30,161213
CPU 0 ISR count: 865510
CPU 0 DPC highest execution time (µs): 1543,962349
CPU 0 DPC total execution time (s): 54,811793
CPU 0 DPC count: 3845466
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 72,783278
CPU 1 ISR highest execution time (µs): 581,759538
CPU 1 ISR total execution time (s): 1,465574
CPU 1 ISR count: 78081
CPU 1 DPC highest execution time (µs): 1431,372992
CPU 1 DPC total execution time (s): 15,727673
CPU 1 DPC count: 300754
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 58,075154
CPU 2 ISR highest execution time (µs): 560,495984
CPU 2 ISR total execution time (s): 1,105068
CPU 2 ISR count: 60870
CPU 2 DPC highest execution time (µs): 1396,950301
CPU 2 DPC total execution time (s): 8,686852
CPU 2 DPC count: 143428
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 51,37910
CPU 3 ISR highest execution time (µs): 393,359438
CPU 3 ISR total execution time (s): 0,121847
CPU 3 ISR count: 4738
CPU 3 DPC highest execution time (µs): 1547,641566
CPU 3 DPC total execution time (s): 1,510463
CPU 3 DPC count: 55427
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s): 42,496025
CPU 4 ISR highest execution time (µs): 163,483936
CPU 4 ISR total execution time (s): 0,002334
CPU 4 ISR count: 83
CPU 4 DPC highest execution time (µs): 975,635040
CPU 4 DPC total execution time (s): 0,953067
CPU 4 DPC count: 64895
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s): 48,226374
CPU 5 ISR highest execution time (µs): 0,0
CPU 5 ISR total execution time (s): 0,0
CPU 5 ISR count: 0
CPU 5 DPC highest execution time (µs): 889,073293
CPU 5 DPC total execution time (s): 0,523013
CPU 5 DPC count: 33162
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s): 47,741572
CPU 6 ISR highest execution time (µs): 0,0
CPU 6 ISR total execution time (s): 0,0
CPU 6 ISR count: 0
CPU 6 DPC highest execution time (µs): 1084,379016
CPU 6 DPC total execution time (s): 1,165935
CPU 6 DPC count: 68641
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s): 51,693593
CPU 7 ISR highest execution time (µs): 0,0
CPU 7 ISR total execution time (s): 0,0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 833,456325
CPU 7 DPC total execution time (s): 0,790707
CPU 7 DPC count: 40507
_________________________________________________________________________________________________________

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rse1 schreef op donderdag 25 januari 2018 @ 03:27:
Hey,

Vraagje had je het nou uiteindelijk helemaal opgelost gekregen (geen pops en clicks)? Ik heb namelijk hetzelfde probleem met een UAD Apollo twin duo thunderbolt. Heb de nieuwste hp spectre x360 13" i7 8550U 16gb ram. Meer dan genoeg rekenkracht dus. De computer kan alles makkelijk aan en er zijn dan ook geen problemen als ik de audio gewoon door de standaar realtek drivers of scarlett asio drivers speel. Puur en alleen door de apollo thunderbolt zijn er problemen. Ben al weken aan het mailen met UAD en heb alles al geprobeerd van high performance mode tot de laatste drivers niks lijkt te werken hoor graag als je een oplossing weet. DIt is mijn latencymon resultaat:
Nee, het is uiteindelijk niet opgelost. De glitches kwamen terug. Het leek even minder te zijn, maar volgens mij was dat gewoon toeval. Uiteindelijk heb ik de laptop verkocht en een Macbook Pro gekocht.