Outlook 2016 for Mac start niet meer op

[Anoniem: 748667]

Mijn vraag
Nadat ik de laatste update (13 maart 2016) van Microsoft Office Home & Business 2016 for Mac heb geïnstalleerd krijg ik Outlook niet meer aan de praat. Na het opstarten krijg ik na plm. 3 seconden de mededeling: Er is een probleem opgetreden en Microsoft Outlook is gesloten. Onze excuses voor het ongemak.

Relevante software en hardware die ik gebruik
MacBook Air met OS X El Capitan (V10.11.3) en Office Home & Business 2016 for Mac

Wat ik al gevonden of geprobeerd heb
Ik heb de MacBook diverse keren opnieuw opgestart maar helaas geen resultaat.

Kan iemand mij aub helpen?

[iichel]

Start eens een andere office applicatie en daarna Help -> check for updates.
Outlook (en eigenlijk heel office) heeft aardig wat problemen gehad op de Mac in de eerste versies. Meest recent is de versie 15.19.1

[Electromonkey]

Mocht heel office niet meer werken kun je het update programma zo ook vinden:

/Library/Application Support/Microsoft/MAU2.0

Het klopt dat de eerste versies erg ruk waren, ik moet zeggen dat elke update flinke (snelheid) verbeteringen met zich meebrengt.

[ Voor 34% gewijzigd door Electromonkey op 15-03-2016 09:10 ]

[Anoniem: 748667]

Hartelijk dank voor alle snelle reacties. De updates heb ik gecheckt en er zijn geen nieuwere voorhanden.
Vreemd is dat alle overige Office onderdelen wel gewoon werken, behalve Outlook dus.
Wacht nog graag op wat meer reacties.

[z1rconium]

console openen.

[Anoniem: 748667]

z1rconium. Dank voor uw reactie maar wilt u misschien uw advies wat meer specificeren?
Ik begrijp het niet helemaal.

[Electromonkey]

z1rconium schreef op dinsdag 15 maart 2016 @ 12:01:
console openen.

Goed verhaal, lekker kort!

Wat hij bedoelt is dit denk ik

Kun je precies zien wat er precies gebeurd, eventueel hier posten om ons ernaar te laten kijken.

[Anoniem: 748667]

Electromonkey

Hopelijk kunt u met onderstaand document iets meer ontdekken:


Process: Microsoft Relauncher [1257]
Path: /Applications/Microsoft Outlook.app/Contents/SharedSupport/Microsoft Relauncher
Identifier: Microsoft Relauncher
Version: 0
Code Type: X86 (Native)
Parent Process: bash [1252]
Responsible: Terminal [1250]
User ID: 501

Date/Time: 2016-03-14 16:18:30.404 +0100
OS Version: Mac OS X 10.11.3 (15D21)
Report Version: 11
Anonymous UUID: 63A2ED11-8527-F302-C10B-1DEDC3429E1B

Sleep/Wake UUID: 40824F54-BD2F-4812-995B-5419B5F16347

Time Awake Since Boot: 8600 seconds
Time Since Wake: 2100 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000

Application Specific Information:
dyld: launch, running initializers
/usr/lib/libSystem.B.dylib
Sandbox registration failed: Process is not in an inherited sandbox.

Application Specific Signatures:
Registration error: Process is not in an inherited sandbox.

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_secinit.dylib 0x9322aeb1 _libsecinit_setup_secinitd_client + 1563
1 libsystem_secinit.dylib 0x9322a830 _libsecinit_initialize_once + 18
2 libdispatch.dylib 0x9396763f dispatch_once_f + 78
3 libsystem_secinit.dylib 0x9322a81c _libsecinit_initializer + 108
4 libSystem.B.dylib 0x9316fa1c libSystem_initializer + 170
5 dyld 0x8fe5ef47 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 291
6 dyld 0x8fe5f0a0 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 64
7 dyld 0x8fe5adae ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 296
8 dyld 0x8fe5ad46 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 192
9 dyld 0x8fe5ad46 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 192
10 dyld 0x8fe5ad46 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 192
11 dyld 0x8fe5ad46 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 192
12 dyld 0x8fe5ad46 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 192
13 dyld 0x8fe5ad46 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 192
14 dyld 0x8fe5ac41 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 105
15 dyld 0x8fe5aea1 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 79
16 dyld 0x8fe4cf7f dyld::initializeMainExecutable() + 218
17 dyld 0x8fe50c47 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 3514
18 dyld 0x8fe4c231 dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 427
19 dyld 0x8fe4c047 _dyld_start + 71

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xa31420d4 ebx: 0xbff92618 ecx: 0xdf935665 edx: 0xbff91c20
edi: 0x9322a8a7 esi: 0xbff91e18 ebp: 0xbff92678 esp: 0xbff91dd0
ss: 0x00000023 efl: 0x00010282 eip: 0x9322aeb1 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xa31420e4

Logical CPU: 0
Error Code: 0x00000000
Trap Number: 6


Binary Images:
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0x91ceb000 - 0x9217ffff com.apple.CoreFoundation (6.9 - 1256.14) <91D912EE-C4FC-3982-AFC8-BFBD1ECBD99F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x9226c000 - 0x92391ff3 com.apple.CoreText (352.0 - 494.10) <525E0248-7BE3-3808-B939-FC808F01EAAA> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
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0x99e8f000 - 0x99e9bfff com.apple.CrashReporterSupport (10.11 - 717) <4E24941F-86D7-3205-99E0-C08F6119F7AE> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporterSupport
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0x9a046000 - 0x9a049fff libextension.dylib (78) <1950066F-2584-3599-A8B1-0E1AF35BEE8A> /usr/lib/libextension.dylib
0x9a27c000 - 0x9a3a2ffb libsqlite3.dylib (216.4) <72C3FD3D-27D8-3B2F-9472-AAAA2DFC1835> /usr/lib/libsqlite3.dylib
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0x9ac38000 - 0x9ac49fff libsystem_trace.dylib (201.10.3) <79A49A61-EE42-3B35-A3B6-87104BA973F5> /usr/lib/system/libsystem_trace.dylib
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0x9ac64000 - 0x9ac64fff com.apple.audio.units.AudioUnit (1.13 - 1.13) <8F0B276F-9292-3FA5-B1ED-84B81C9C39B3> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9ae1e000 - 0x9ae1ffff liblangid.dylib (122) <3432A383-168D-3522-8B32-BEABE733FC8F> /usr/lib/liblangid.dylib
0x9ae20000 - 0x9ae29fff com.apple.DiskArbitration (2.7 - 2.7) <06DB50A4-9B8E-3D80-B04D-C39456C0ED75> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x9ae2a000 - 0x9ae5dfe3 libsystem_m.dylib (3105) <7A819348-2422-3458-B826-07615C63BFA4> /usr/lib/system/libsystem_m.dylib
0x9af90000 - 0x9af91fff libremovefile.dylib (41) <34560919-D43E-3D47-8C5B-FEC7480C071A> /usr/lib/system/libremovefile.dylib
0x9afcd000 - 0x9b074fff com.apple.Metadata (10.7.0 - 972.16) <2EAC7345-8CB4-3CC2-AFE6-6F4C0BCE2754> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x9b075000 - 0x9b18eff3 com.apple.desktopservices (1.10 - 1.10) <EC1149D5-A7C3-3717-B637-526C777A240F> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x9b18f000 - 0x9b193ffb com.apple.IOSurface (108.0.1 - 108.0.1) <77922C52-6101-3458-83A6-32F25CCD6850> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x9b194000 - 0x9b206ffb com.apple.framework.CoreWLAN (11.0 - 1101.20) <F01D8188-EF09-3244-953C-C4F4A9623F5F> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x9b207000 - 0x9b360ff7 libBLAS.dylib (1159) <01B7578D-121A-3F03-8BC1-D40E929820BC> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x9b361000 - 0x9b4a3fef libvDSP.dylib (563.4) <7D6050AB-4326-3804-B9CE-E1B8EF6A4527> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x9b4a4000 - 0x9b4cefff libsystem_info.dylib (477.20.1) <E7A2C4B8-B30D-3341-9A6C-9BB4B8CE3671> /usr/lib/system/libsystem_info.dylib
0x9b4cf000 - 0x9b852ffb com.apple.Foundation (6.9 - 1256.1) <93AD05D6-7C15-34B0-BE67-E842928C5F13> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x9b853000 - 0x9b879ffb libPng.dylib (1442) <47B4A940-E559-34BB-A9E0-A941F3EB256E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x9b886000 - 0x9b899ff7 libcmph.dylib (6) <7FEE63DB-D02D-3E53-9A0C-2787A49D125C> /usr/lib/libcmph.dylib
0x9b8f0000 - 0x9b966ff3 com.apple.securityfoundation (6.0 - 55126) <73A72782-AE1A-3A4E-9EEA-1E7A4167DB9D> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x9b971000 - 0x9b9a7ff7 com.apple.CoreVideo (1.8 - 191.2) <938A0EA6-4ED5-3A69-87A5-073765153FC8> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x9ba72000 - 0x9bea4ffb com.apple.vision.FaceCore (3.3.1 - 3.3.1) <DC2FC448-0D7D-3F23-9E73-D61814737F5D> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x9bf19000 - 0x9bf19fff libenergytrace.dylib (10) <ABE346A4-94BD-3116-9CD2-F3DE06D9799B> /usr/lib/libenergytrace.dylib
0x9bfc3000 - 0x9c064fff com.apple.ink.framework (10.9 - 214) <70C48EA8-969E-3D1E-9606-74BD0BA19DF9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x9c309000 - 0x9c32fffb com.apple.MultitouchSupport.framework (304.10 - 304.10) <3147E02B-0BB3-349F-95C1-516071E94E00> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport
0x9c3cf000 - 0x9c796ff3 com.apple.HIToolbox (2.1.1 - 807.2) <E3AECED9-D8F6-37DE-B2C4-167293AB1133> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x9c797000 - 0x9c7a2fff com.apple.NetAuth (6.0 - 6.0) <60FBAA93-54F4-36A5-8508-CA80DD5D2823> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x9c7a3000 - 0x9c806fff com.apple.SystemConfiguration (1.14 - 1.14) <85997B7C-347F-318B-9DB8-269959EC28DD> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x9c813000 - 0x9d4eeffb com.apple.AppKit (6.9 - 1404.34) <8963DD10-06B6-3D8A-B101-4C6D2831609C> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9d4ef000 - 0x9d4f1ffb libRadiance.dylib (1442) <7F8BFD4C-F14E-3A94-B946-28CCC62F28C3> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x9d4f2000 - 0x9d4f2fff com.apple.Accelerate (1.10 - Accelerate 1.10) <ADE3118D-C164-3532-ADDA-DA8DA58CAA66> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
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0x9d5c0000 - 0x9d5c8ffb libsystem_dnssd.dylib (625.20.4) <452CA454-8C8C-3BCE-930A-0A97B4032C83> /usr/lib/system/libsystem_dnssd.dylib
0x9d5c9000 - 0x9d5cfff3 libsystem_platform.dylib (74.10.3) <9987B1C7-C658-3463-A63B-D9D011375156> /usr/lib/system/libsystem_platform.dylib
0x9d5d0000 - 0x9d627ff7 com.apple.HIServices (1.22 - 549) <0C707175-7922-3B84-B21F-DDBABA6BAB36> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x9d628000 - 0x9d62cfff libcache.dylib (75) <8F424A67-59E0-3921-A032-5ECD848C23A7> /usr/lib/system/libcache.dylib
0x9df3b000 - 0x9df6efff com.apple.GSS (4.0 - 2.0) <D0045E7D-C864-3F7F-A4F4-860D6E960AB7> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x9df6f000 - 0x9e1fdffb com.apple.CFNetwork (760.2.6 - 760.2.6) <A1E60525-30D7-3B97-B3D3-026BE25AC9D4> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x9ebe1000 - 0x9ec5bffb com.apple.Heimdal (4.0 - 2.0) <8F612350-0742-38DA-80E9-44FF41B1E0D9> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x9ec5c000 - 0x9ec99ff7 com.apple.DebugSymbols (132 - 132) <0519F758-84BD-3084-8A78-B208F420218B> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
0x9ec9a000 - 0x9ecf5fff com.apple.print.framework.PrintCore (11.2 - 472.2) <0A602106-CE97-3AAF-B741-FB4EFA4D5D55> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x9ed67000 - 0x9ed6aff7 libsystem_sandbox.dylib (460.30.1) <72C07083-0974-30CF-8209-921D80C0E124> /usr/lib/system/libsystem_sandbox.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 3394
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=158.1M resident=0K(0%) swapped_out_or_unallocated=158.1M(100%)
Writable regions: Total=26.3M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=26.3M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Kernel Alloc Once 4K 2
MALLOC 18.1M 8
MALLOC guard page 16K 4
Stack 8192K 2
Stack Guard 56.0M 2
VM_ALLOCATE 4K 2
__DATA 7748K 174
__IMAGE 528K 2
__LINKEDIT 49.4M 4
__OBJC 2396K 51
__TEXT 108.7M 178
__UNICODE 552K 2
mapped file 146.5M 144
shared memory 8K 3
=========== ======= =======
TOTAL 397.6M 564


System Profile:
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD1), Broadcom BCM43xx 1.0 (5.106.98.100.24)
Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports
Thunderbolt Bus:
Memory Module: BANK 0/DIMM0, 1 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313132533654465238412D47372020
Memory Module: BANK 1/DIMM0, 1 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313132533654465238412D47372020
USB Device: USB 2.0 Bus
USB Device: Built-in iSight
USB Device: USB 2.0 Bus
USB Device: Card Reader
USB Device: USB Bus
USB Device: USB Bus
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: USB Receiver
Serial ATA Device: APPLE SSD TS128C, 121.33 GB
Model: MacBookAir3,2, BootROM MBA31.0061.B07, 2 processors, Intel Core 2 Duo, 1.86 GHz, 2 GB, SMC 1.66f61
Network Service: AirPort, AirPort, en0
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB

[z1rconium]

Dat is een crash report (?).

Als je de console opent en dan outlook start, zal je een melding in de console krijgen. (applications>utilities>console)

[Anoniem: 748667]

Beste z1rconium,
Wederom hartelijk dank voor uw begeleiding. Ik heb uw advies opgevolgd en krijg de volgende meldingen te zien:

15-03-16 18:28:10,930 Microsoft Outlook[2765]: setPresentationOptions called with NSApplicationPresentationFullScreen when there is no visible fullscreen window; this call will be ignored.

15-03-16 18:28:13,645 Microsoft Outlook[2765]: The class 'CUITabBarButtonGroup' overrides the method identifier. This method is implemented by class 'NSView'


15-03-16 18:32:11,612 Microsoft Outlook[2804]: setPresentationOptions called with NSApplicationPresentationFullScreen when there is no visible fullscreen window; this call will be ignored.

15-03-16 18:32:14,507 Microsoft Outlook[2804]: The class 'CUITabBarButtonGroup' overrides the method identifier. This method is implemented by class 'NSView'


Heeft u hier wat aan.

[kaassouffle]

https://support.microsoft.com/en-us/kb/3014451 ?

Hier ook een alinea over crash bij opstarten: http://petersopinion.com/...tlook-2016-for-mac-fixes/

[ Voor 54% gewijzigd door kaassouffle op 16-03-2016 09:13 ]

[kazuka]

Het kan de Outlook app zelf zijn of je Outlook Profile (corrupt item) die de crash kan veroorzaken. Wat op zich vreemd is aangezien het een SQLite database is die self repairing zou moeten zijn.

Ik zou eerst eens proberen de Outlook app gewoon te verwijderen uit Applications en de meest recent versie opnieuw los te downloaden van de MS site: https://support.microsoft.com/en-us/kb/3134241

Helpt dat niet, start dan eerst de Outlook Profile Manager: (rechtsklik op de Outlook app in je Applications folder > Show package contents > Contents > SharedSupport > Outlook Profile Manager.

Druk hier op de + button om een nieuw profile aan te maken en zet deze als default. Hierna kun je Outlook opnieuw proberen te openen.

[Anoniem: 172410]

kazuka schreef op donderdag 17 maart 2016 @ 04:41:
Het kan de Outlook app zelf zijn of je Outlook Profile (corrupt item) die de crash kan veroorzaken. Wat op zich vreemd is aangezien het een SQLite database is die self repairing zou moeten zijn.

Ik zou eerst eens proberen de Outlook app gewoon te verwijderen uit Applications en de meest recent versie opnieuw los te downloaden van de MS site: https://support.microsoft.com/en-us/kb/3134241

Helpt dat niet, start dan eerst de Outlook Profile Manager: (rechtsklik op de Outlook app in je Applications folder > Show package contents > Contents > SharedSupport > Outlook Profile Manager.

Druk hier op de + button om een nieuw profile aan te maken en zet deze als default. Hierna kun je Outlook opnieuw proberen te openen.

Opnieuw installeren lijkt me inderdaad een goede poging waard.

[ninanokia]

@z1rconium Ik zag je bericht en vroeg me af of je mij kunt helpen. Mijn Outlook is ook vastgelopen. Heb het afgesloten terwijl hij een mail verstuurde, waardoor het fout liep, dit zegt de console:

12-06-17 14:15:23,228 Microsoft Outlook[527]: Stream 0x7f949c089bd0 is sending an event before being opened

Weet je misschien wat ik kan doen?

Thanks alvast
Nina