De [Mediaplayer] Xtreamer - Ervaringen deel 1 -topic is bezaaid met posts over levertijden, annuleringsproblemen, en communicatiemisverstanden van de xtreamer, wat dus niet echt lekker gaat. Als er zoveel mensen zijn die daar iets over te vragen, klagen of discussieren hebben, dan is een aparte topic toch wel handig lijkt mij.
Dus hierbij.
Stand van zaken:
Er zijn mensen die meer dan een maand geleden een xtreamer besteld hebben. Sommigen hebben hun xtreamer ontvangen, de meesten nog niets.
Op zich geen probleem, als xtreamer aan hun belofte hadden gehouden en pas bij shipment te geld te innen. Dit was dus niet het geval en creditcards werden direct gecharged, paypal payments zijn ook direct doorgevoerd.
Voor geldteruggave van paypal geld een limiet. De bestelling en betaling mag niet ouder zijn dan 45 dagen. Dat is dus aan het aflopen voor veel mensen. Er zijn dus annuleringen gedaan. De meesten hebben hun geld teruggekregen, sommige weer niet.
Nu is er een belofte dat begin deze week een grote shipment vanuit azie wordt gestart welke alle vertragingen moet wegwerken.
Tot nu toe is er geen nieuws.
OK. Discussier dus hier maar wat je met Xtreamer als bedrijf aan moet.
Reactie van xtreamer http://forum.xtreamer.net/viewtopic.php?f=41&t=2099
Dus hierbij.
Stand van zaken:
Er zijn mensen die meer dan een maand geleden een xtreamer besteld hebben. Sommigen hebben hun xtreamer ontvangen, de meesten nog niets.
Op zich geen probleem, als xtreamer aan hun belofte hadden gehouden en pas bij shipment te geld te innen. Dit was dus niet het geval en creditcards werden direct gecharged, paypal payments zijn ook direct doorgevoerd.
Voor geldteruggave van paypal geld een limiet. De bestelling en betaling mag niet ouder zijn dan 45 dagen. Dat is dus aan het aflopen voor veel mensen. Er zijn dus annuleringen gedaan. De meesten hebben hun geld teruggekregen, sommige weer niet.
Nu is er een belofte dat begin deze week een grote shipment vanuit azie wordt gestart welke alle vertragingen moet wegwerken.
Tot nu toe is er geen nieuws.
OK. Discussier dus hier maar wat je met Xtreamer als bedrijf aan moet.
Reactie van xtreamer http://forum.xtreamer.net/viewtopic.php?f=41&t=2099
Dear Friendstoon volledige bericht
I am writing this thread from the assembly line in our factory.
I asked our company officials to allow me join their visit to the factory in order to be able to report exactly what is going on on this hot side of the earth, trying to put some more light into the current situation.
I am doing so as i can feel some "old friends" of us are coming again to pay our forum a visit, wishing their posts will seed enough hysteria and cast enough doubt so as to deter new comers from joining our growing community.
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Delivery update
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It is time i will say it clear and in bold font - AS OF NEXT WEEK WILL BE NO MORE DELIVERY DELAYS.
The production facility got into its maximum production capacity phase and 10000 units are now under final QA tests.
all pending orders units are on their way (some already got to germany) to the distribution center.
As of beginning of September the distribution center will have enough units on hand to be able to process even same/next day shipment and promise to european customers less than 1 week delivery.
This means we will be able to deliver 2nd 3rd and 4th batches their devices in the next couple of weeks.
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RMA/DOA
=============================
As to RMA/DOA and faulty devices reports .
Those of you who were unfortunate enough for getting a device that is faulty (even though we tested it here before shipment) dont worry. we will replace your units with new ones. It is a clear company policy to satisfy you all. just apply for RMA within your account and we will sort it out .
We made serious investigation as to the reason of those DOA units and found out that some units PCB were "contaminated" with dust (a fault was made by the PCB supplier) . This contamination made some units to break down or experience some instability after firmware upgrade.
for those who need more serious explanation - which they are sure deserve - we can only say - PCB manufacturing is a very demanding and delicate task involves in a series of chemical washings and precision drilling. our QA team worked over time and finally we got to the point we can assure you all - there will be no more problem with this anymore. We changed PCB supplier and we monitor quality with multiple processes in both Korea and Europe.
We decided to delay the 2nd batch shipments after 500 units and replace all pending orders with new re-manufactured ones. This was the reason for last week delay. Those who were sent to you passed the QA tests and should be ok.
Now that we are beyond this point - we can say clear - in matter of 2 weeks we will massively ship more and more units to the distribution center so as to enable us to meet the growing demand and promise same/next day delivery worldwide.
Within this week we will finish shipments of the 2nd batch and by next week 3rd batch as well as 4th batch shipment will be cleared.
the European distribution center in germany will serve EU residents while rest of the world customer will be shipped from china by DHL or EMS.
=============================
Free Fan Replacement
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For those who placed an order in the first batch and require a fan replacement as some of you may find their device fan too loud - we will be able to send you new fan - FREE OF CHARGE. The new slower fan has an embedded potentiometer that provide more efficient workflow with less noise as it utilize its operation on slower speed. (This new fan is already being replaced in 2nd batch onwards -so only 1st batch applications should be relevant )
All you will be required is to do is send us an email until September 15th - in english to this mail : replace.fan@gmail.com .
make short message with your serial number, order number and full address (we will ship only to the address in the shop account) . Our staff will collect all requests and will ship you replacement after the 15th of spetmber. We will publish here clear guide how to replace the fan with the relevant pictures and instructions.
We will not reply or confirm your mails. We will publish a list of orders who requested fan replacement before fan shipments.
=============================
Refund and Paypal Dispute Policy
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Some of you were sometime too quick on the trigger and decided to "push" us by placing a dispute in paypal -
Our policy in these cases is very simple. We dont argue with customers. If you place a dispute in paypal - your order will be immediately cancelled and your refund will be promptly made back to your account.
As due to the fact we are not charging any handling fee for the cancelation process - we will not argue with a customer asking a refund , but we will decline new orders for him in the future.
We apologize for the delay. It is our duty to serve you with the best quality units and sevice possible. Our RD team is working in the meantime on new exciting features that will make the xtreamer even better. The new firmwares as well the current status of our device will sure be proven your wait as worthy.
=============================
Free Antenna special offer is continuing
=============================
We decided to give the free antenna to 2nd, 3rd and 4th batches free of charge. It is our way to to compensate you for the long delays . Until further notice this special offer will continue.
Next week i will be able to upload some videos and pictures from the manufacturing facility.
My next report to you will be from the R&D center and labs in Korea. I will be able to share with you more information while i am there.
please keep discussion on these issues in this thread only.
As from now - we instructed all moderators and admins of the forums to lock any new topic about any of this issues . We are trying to keep this forum as tidy and neat for all .
Enjoy your weekend.
One thing's certain: the iPad seriously increases toilet time.. tibber uitnodigingscode: bqufpqmp
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