KPN AbuseDesk problem!

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Hi people,

First of all I am no sort of spammer I have never been in my life.
But, last Friday, suddenly I received an email from KPN Abuse Desk (KPN-Cert). It was containing the following message and some more instructions to follow about removing viruses and so on:

---

Geachte heer/mevrouw,

Wij willen u erop attenderen dat het volgende misbruik via uw
verbinding is gepleegd:

- Het versturen van ongewenste spam e-mails naar andere gebruikers op
het internet.

Uit de kenmerken van de melding trekken wij de conclusie dat uw systeem
is besmet met een of meerdere virussen, of er een niet voldoende
beveiligd netwerk aanwezig is.

Om dit misbruik van uw verbinding te stoppen is het belangrijk dat u de
volgende stappen uitvoert:
- Het lezen van deze waarschuwing en het nauwkeurig volgen van de
uitgelegde stappen
- Het direct reageren op dit bericht, zodat wij weten dat dit probleem
uw aandacht heeft
- Het nemen van maatregelen om een herhaling van dit misbruik te
voorkomen[

---

I checked the KPN-Cert blacklist on http://blacklist.kpn-cert.nl/bailout and I found that my IP is in quarantine and listed on the black list with code 17 and I can not automatically bail out! I found no information about Code 17 on their website, however there is information about other codes (2 to 15).
I contacted the KPN Help Desk by phone [phone]), it was useless and they said that they can not help me, basically they did not know what to do and they said that this KPN-Cert is a separated department, reachable only by email and I have to contact this KPN-Cert directly by email to get an answer.

Well, so on Saturday I followed the virus removal instruction in the email and found no virus/malware on my PC. So I contacted the KPN-Cert and answered their email and explained that I have found no problem on my computer.

I have received no answer from them and no reaction. Any idea what I should do to clear my IP from this list?! Do you know if it usually takes much more time for them to answer the emails and react?
My IP is still in quarantine and i can visit only KPN website and google and kpn-cert website.

Any suggestion?

Thanks,
\Rouzbeh

[AW_Bos]

Do you has running an mailserver with open relay.? And what is the result of a portscan on port 25? And do you have an WiFi connection which is not secured or protected with WEP-encryption?

And this is a Dutch forum. You can better try to post your messages in the Dutch language..

[ Voor 18% gewijzigd door AW_Bos op 26-05-2008 19:19 ]

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Rather perform a scan on http://housecall.trendmicro.com to see if there's any trojan abusing your local mail-account to send spam.