The following is Highly Recommended prior to uninstalling and reinstalling Zone Alarm.
1.) PLEASE check your entire computer system for any type of "Nasty Bugs", that may or may not be hiding in your computer, to make sure your clean. The following sites will scan your computer and help you remove any type of problem or problems that are crawling around in your computer.
A.)
http://housecall.trendmicro.com/
B.) Panda ActiveScan
http://www.pandasoftware.com/active...n_principal.htm
Make sure you tick Disinfect automatically under Scan Options.
C.)
http://www.ewido.net/en/
D.)
http://www.windowsecurity.com/trojanscan
E.)
http://www.trendmicro.com/spyware-scan/
2.) PLEASE update all your Root Certificates on your computer. Many times the root certificates are out of date and Zone Alarm will not install. This service is FREE from Verisign. PLEASE follow these instructions. Open Your browser and navigate to the following URL. Once at the web page follow the directions to reset your root certificates.
https://getca.verisign.com/
3.) Make SURE you have completed the following. PLEASE go into your Control Panel, on top of the screen you wll see Tools, click on it, then another tab will show up and Folder Options will be on it, click on Folder Options, another panel will show up that says Folder Options on it, look for the tab that says View, click on that, then scroll down to where it says Hidden Files and Folders, put a dot or check-mark in the box that says, "Show hidden files and folders", then REMOVE the check mark from the next two boxes that say the following,"Hide Extensions for known file types" and "Hide protected operating system files (Recommended)". Drop down to where it says, "Apply", click on that and where it says "Ok", click on that. Now, it may or may not stay in the same panel "Folder Options", look where it says, in the "View" tab, "APPLY TO ALL FOLDERS", click on that. This way all your folders will show the change. Then go ahead and get out of Folder Options and back to your desktop screen. Then start your search for the Zone Alarm files. Click on Start, then Search or Find, and select Files. Make sure that the location box is set to search your local hard drive (usually C or All Local Drives. XP users, set advanced search options to search ALL files and folders!
4.) PLEASE go into Device Manager, then click on View tab, put a check mark next to show hidden devices, scroll down the list until you find Non-Plug and Play Drivers, expand the + , scroll down the list until you see, VSDATANT, click on that and Uninstalled the device, click of Apply and OK. Back out to your desktop.
5.) ********NOTE: REMEMBER TO BACK UP YOUR REGISTRY, BEFORE MESSING AROUND WITH ANYTHING IN THERE. IN CASE SOMETHING SHOULD GO WRONG, AT LEAST YOU CAN GO BACK TO THE ORIGINAL SETTINGS.
6.) Are you using any type of "Web Download Accelerators" or "Download Managers"? If you are, PLEASE turn them off, as they will cause problems downloading with Zone Alarm.
7.) Hopefully, the following quick fix will solve your problem, without going into any more assorted solutions. PLEASE find and remove the following file, if you are unable to delete it, then go into the Safe Mode feature and delete from there. After you have deleted this file, reboot your computer and resume your installation of Zone Alarm. Here is the file in question. Remove vsconfig.xml (C:\Windows\System32).
8.) DOWNLOAD AND REINSTALL YOUR PREVIOUS VERSION OF ZONEALARM
Select the appropriate download link below to download ZoneAlarm. Remember to SAVE the download to your desktop.Download a new installler from ZL's website. Your old ones may have been corrupted.
DO NOT select RUN or OPEN when downloading. **NOTE** AFTER YOU HAVE SUCCESSFULLY UNINSTALLED YOUR OLD VERSION OF ZONE ALARM AND NO OLD FILES ARE CAUSING ANY TYPE OF PROBLEMS, THEN RUN THE NEW INSTALLER IN INSTALL ZONE ALARM. MAKE SURE IT IS A FRESH COPY OF ZONE ALARM, DO NOT USE THE OLD INSTALLER OR THERE WILL BE PROBLEMS.
ZoneAlarm (FREE)
http://www.zonelabs.com/zadownload
ZoneAlarm with Antivirus
http://www.zonelabs.com/zaavdownload
ZoneAlarm Pro
http://www.zonelabs.com/zapdownload
ZoneAlarm Security Suite
http://www.zonelabs.com/zasuitedownload
9.) For clean reinstall: Turn off your Anti Virus program and all other running programs, it's strongly recommended that you exit all Windows programs before running the Setup Program of ZoneAlarm. Double click the ZoneAlarm file icon on your PC to begin the installation wizard. Select a 'clean' install when asked.
10.) Go into the start menu locate the zonelabs entry and right click on the uninstaller and select properties. Now in the target box you must add a space and then /clean to the end so that it looks something like this "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean click apply and then OK. Next open ZA and turn off the load on boot option, then reboot and then run the uninstaller.This should get rid of all of ZoneAlarm. Now go to your windows temp folder and delete everything. Find the folder named Internet logs and delete it then empty your recycle bin.
11.) The following two threads will instruct YOU and to make sure, YOU have COMPLETELY REMOVED all the OLD ZONE ALARM FILES, from your computer. It is "HIGHLY RECOMMENDED", that YOU FOLLOW THIS INSTRUCTIONS.
http://nh2.nohold.net/noH...mpleteUninstallNonNT.html
http://nh3.nohold.net/noH...mpleteUninstallNonNT.html
12.) Need more help Help with ZoneAlarm? There's a red Search! > option at the bottom of the page to find your answer or PLEASE go to the following site and you will find "Excellent Instructions" on uninstallment of Zone Alarm.
http://www.donhoover.net/uninstall.html
13.) ANOTHER VERY IMPORTANT REMINDER, IF YOU HAVE FORGOTTEN TO ITEM #5.
********NOTE: REMEMBER TO BACK UP YOUR REGISTRY, BEFORE MESSING AROUND WITH ANYTHING IN THERE. IN CASE SOMETHING SHOULD GO WRONG, AT LEAST YOU CAN GO BACK TO THE ORIGINAL SETTINGS.
14.) Click on Start, then Search or Find, and select Files. Make sure that the location box is set to search your Local Hard Drive (usually C or All Local Drives). XP users, set advanced search options to search ALL Files and Folders!
Type the following exactly - delete any folders found:
vsconfig.xml
zlcommdb.dll
zlcomm.dll
vsxml.dll
vsdb.dll
vsregexp.dll
vsdata.dll
imsinstall.dll
imlsp.dll
vsdata95.vxd
vsdatant.sys
zllictbl.dat
vsmon.*
vsmonapi.dll
vsnetutils.dll
vspubapi.dll
zaplus.*
zapro.*
zlparser.dll
zonealarm.exe
zoneband.dll
vsinit.dll
vsutil.dll (please right-click, Properties -> Version to be sure it
is a ZA file. Do NOT delete this file unless it is a Zone Labs file!)
GLB*.* (delete any of these that you find in any of your TMP or
TEMP folders)
Type the following exactly - delete any files found in any folder
with "Programs" in the pathname):
zapro
zonealarm
"zonealarm pro" (including quotes)
3. Make sure your Recycle Bin is empty (right-click and select
Empty).
Please follow these steps to clear your Temp directories:
1. Open 'My Computer'.
2. Right click the 'C:'.
3. Select 'Properties'.
4. Click the 'Disk Cleanup' button.
5. When the menu comes up, remove all checks EXCEPT 'Temporary
Internet Files' and 'Temp Files'.
6. Click 'OK' at the bottom, then 'YES'.
Please follow these steps to remove the registry entry also:
01.) Click Start, Run
02.) Type "Regedit" in the Run box without the quotes, Click OK
03.) Click the + next to HKEY_LOCAL_MACHINE
04.) Click the + next to Software
05.) Locate and left click the folder labeled: Zone Labs
06.) Press delete on your keyboard, click Yes
07.) Close the Registry Editor
08.) Reboot
15.) ALSO, PLEASE MAKE SURE THE FOLLOWING FILES ARE GONE, PERHAPS SOME OF THE INFORMATION ARE THE SAME AS IN ITEM # 14, BUT WE NEED TO MAKE SURE ALL FILES ARE GONE, PRIOR TO REINSTALLMENT OF ZONE ALARM, IF NOT THERE WILL BE PROBLEMS, AND WE ALL KNOW WHAT THAT WILL CAUSE.
DELETE:
1) C:\Documents and Settings\All Users\Start Menu\Programs\Zone Labs
2) C:\Program Files\Zone Labs
3) C:\WINDOWS\Internet Logs (Empty Contents)
4) C:\WINDOWS\Profiles\All Users\Start Menu\Programs\Zone Labs
5) C:\WINDOWS\Profiles\All Users\Start Menu\Programs\Startup\zonealarm (pro)
6) C:\WINDOWS\System32\vsdata.dll
7) C:\WINDOWS\System32\vsdatant.sys
C:\WINDOWS\System32\vsmonapi.dll
9) C:\WINDOWS\System32\vsnetutils.dll
10) C:\WINDOWS\System32\vspubapi.dll
11) C:\WINDOWS\System32\vsutil.dll
12) C:\WINDOWS\System32\Zone Labs
13) C:\WINDOWS\Temp (Empty Contents)
Go into the registry, Find & F3 and DELETE:
14) Zone Alarm
15) ZoneAlarm
16) ZoneAlarm Pro
17) Zone Labs
18) minilog
19) InternetAlert
20) ZAMailSafe and all sub-keys.
21) zapro.exe
22) VSMON
23) VSDATANT
24) Run; ' regedt32 ' give 'Security' permission to 'Everyone' and delete:
HKLM\System\ControlSet001\Enum\Root\LEGACY_VSMON
HKLM\System\ControlSet001\Enum\Root\LEGACY_VSDATANT
25) AND;
HKLM\System\ControlSet002\Enum\Root\LEGACY_VSMON
HKLM\System\ControlSet002\Enum\Root\LEGACY_VSDATANT
---------------------------------------------------------
Verify to ensure the above has removed all these keys from the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Zone Labs
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SharedDLLs\XXXXXX
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\ZoneAlarm Pro
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\vsmon
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\vsdatant
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\minilog
HKEY_CURRENT_USER\Software\Zone Labs
HKEY_CURRENT_USER\AppEvents\EventLabels\InternetAlert
HKEY_CURRENT_USER\AppEvents\Schemes\Apps\.Default\InternetAlert
HKEY_CLASSES_ROOT\ZAMailSafe
------------------------
Last but not least, delete the hidden license file in C:\WINDOWS\system32 called 'zllictbl.dat '
16.) I recommend you to go through your entire registry and make sure all the files that are on the uninstall instructions are checked one by one. As it only takes one little registry key or file, to cause problems.
17.) **NOTE** After you have successully uninstalled your old version of Zone Alarm and NO OLD FILES are causing any type of problems, then run the new installer to install Zone Alarm. Remember the one you downloaded on to your desktop, prior to uninstalling your Zone Alarm and hopefully you downloaded a FRESH COPY not the very same installer.
18.) These are the basic uninstall Zone Alarm instructions, they SHOULD UNINSTALL all your old Zone Alarm files. If for some reason you still have problems, YOU DID NOT FOLLOW THESE EXACT INSTRUCTIONS PROPERLY, THEREFORE YOU NEED TO GO BACK AND CHECK EACH FILE AND MAKE SURE IT DOES NOT EXIST IN YOUR COMPUTER. Now, if it continues to stop your installation of Zone Alarm, then PLEASE post your question or questions giving our Volunteers exact error code messages, or anything that can help us solve your exact problem.
THANK YOU AND GOOD LUCK!
SlyFox
"Politeness costs nothing and gains everything".
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