Dell Hiring Day, aan mee doen of juist niet?

[maartn]

Beste Tweakers,

Ik las een advertentie van DELL op http://www.dellhiringday.nl/
Ze stellen vrij weinig eisen, zelfs geen HBO als ik het goed heb gelezen.

Natuurlijk dacht ik yes! Dat is nu precies wat ik zoek, wie weet een mooie manier om de ICT in te komen. (Ik ben dus een starter en juist opzoek naar dit soort advertenties)

Nu was ik even op google aan het zoeken omdat ik de site niet meer wist te vinden, maar nu lees ik wat berichten die me er van weerhouden hun een mail te gaan sturen met mijn CV.

Oké, dit gaat wel om het deel in Amerika. Maar toch zit er een addertje onder het gras? Zou het inderdaad TE mooi zijn voor de werkelijkheid die advertentie.

Ik kom er niet achter wat hun manier van Hiring- is. Dus krijg je wel de mogelijkheid op een vaste baan? Of moet ik er van uit gaan zoals die site aan geeft dat je straks over uren aan het werken bent en binnen 90 dagen weer op straat staat?

Waarom ik twijfel om te solliciteren is door het volgende bericht :

Category:
Computer Manufaturers Submitted: 4/7/2005 8:07:18 PM
Modified: 2/16/2006 10:19:52 PM

DELL HIRING PRACTICES - MOST EMPLOYEES ARE TEMPS... AUSTIN Texas *UPDATE EX-employee responds ..Your not alone

Company
DELL
Address:
AUSTIN, TEXAS
AUSTIN Texas
U.S.A.
Phone Number:

Fax:


I want everyone to know the truth about Dell Computer Corporation based in Austin, TX. In about 2000 they opened up offices here in Nashville, TN doing the same thing they do in Austin, TX - Most of Dell's employees are NOT Dell employees at all. They work through a temp agency, one mostly used called Spherion in which they hire temps for 90 days, keep them, and let them go. This way they dont have to pay benefits and etc... Here in Nashville there are two Spherion Temp offices which are 100% dedicated to DELL only, they are NOT used for anything else or any other company, JUST DELL. Dell is sooooo very crooked and evil its not even funny. The things they tried to teach me and tell me to do were just so morally wrong. If you dont have enough service plans sold which are extended warranties, or add on items such as a printer, camera, or etc.. then you will be terminated via your temp agency Sherion.

One day while working, through Spherion of course on my team, nothing but Spherion reps, or course it was time for my whole team to go on a 15 min. break and I was on the phone with a customer trying to sell a computer in hopes of one day getting to be hired on by Dell fulltime, which is near impossible. So my whole team went on break and I was still on the phone with a customer telling them about all the different lines, models, types, and time went by, 15 minutes passed, and my team comes back from their break, and I am still on the phone with this customer. After I get off the phone with the customer, I ask the Coach on the team who assists the manager of the team who works for Dell if I could go on break because I was unable to go because I was on the phone with a customer. He tells me that I need to priortize my calls and manage my time better, and tells me to go on break, but the next time that I won't get one. I swear to GOD and my life that this is true and fact, and will so wear on a stack of Bibles on this one.

All Dell does is provide false hopes about a secure job. It is one of the most stressful jobs I have ever had in my entire life. Everytime one of those Spherion Reps comes over to your section and you see them coming you have a quick panic attack and think are you next to be fired? Kinda like the same feeling are you going to be the lucky feeder mouse to get fed to the snake. After my 3 month trial basically with Dell, One Friday morning I get pulled into a room, they shut the door and precede to tell me that my numbers are low and Dell wants my assignment to end with the temp agency. I had never ever been fired before from a job, I sat there for the longest crying my eyes out unable to figure what I did wrong. The only thing you could do is to ask God to help you get the strength to pull through it. This was 4 years ago this happened to be back in 2001, and believe it or not but I am starting to cry now as I write this because I have and still have friends that I cant warn in time not to go there and have this to happen to them. I dont know how the Execs and CEO of Dell and Spherion can sleep with themselves at night doing this to people. Dell rates you on whats called metrics and close rates. Your close rate is how many computers you sold divided by the number of incoming calls you received. You cannot control your incoming calls because some calls could be an acutal customer wanting to buy a computer, you could get wrong numbers, transfer extensions, someone needing tech support, someone needing to talk about their financing bill, or calls dropped and all that counts against you. It is near impossible for EVERYONE working for DELL to deliver what they want.

Later,

John
Hermitage, Tennessee
U.S.A.


Rebuttal UPDATE EX-employee responds
Submitted: 5/28/2005 5:35:19 PM Modified: 5/28/2005 5:35:19 PM

Your not alone


I wanted to say that I use to work for Dell in Austin, TX. I was so thrilled about the whole thing,I was being paid $14.00, and had high hope to be brought on permenate as well. I had no idea that the kind of thing that happen to you was happening to everyone. I was under the impression that because Iw as black, that these things were happening.

When I started working for Dell, we did not have a team manager for a little over a month. Apperantly they had hired someone from the Nashville office to move to Austin, her name was Jennifer Balash. I can't even put into words how evil people can be, she had it out for me from day one. I think mainly because we looked alike, aside from the fact I was black and she was white, but I'm sure her co workers would give her shit about the fact that we looked so much alike. She would make scences on me during meetings, and act irrated by me whenever I asked her anything, and I couldn't understand it.

All I know is there were 5 black employee's on my team, we all started on the same day, and I was the 4th out of the 5 to be fired. Like may other's we were told to add service plans, perphials onto orders, I eman it would be as though we had killed someone if we didn't have those things on every order. They would tell us not to watse time taolking to people that are not interested in purchasing. Being that we were temps, I think they rather took chances on having us add things onto people's orders to try and get over on the customer, because by the time the custoemr discovered anyting, they would tell them "that empoyee no longer works here" or just hope that the customer never notice the added things.

Bottom line is that Dell is a cut throat company, and has no good intentions for 85% employee's or customer's. My advise is keep looking when you see the hiring ads in the paper. When it sounds to good to be true, more than likely it is. In the long run, your going to be walking away with a broking heart.

Nikole - Kansas City, Kansas
U.S.A.

Rebuttal UPDATE EX-employee responds
Submitted: 7/3/2005 9:21:59 PM Modified: 7/3/2005 9:21:59 PM

Internal employees - same treatment


I hate to be the bearer of bad news however the internal employees are in the same boat- I was empoyed by Dell from 2001 to this year when I resigned. The job stress is unbearable. The job itself is like being back in high school trying to be with the "in group" I have had a prior manager tell me she would never recommend me for anything in the company (not a race issue) but due to some pull with other managers I had in the past I was able to move to another dept.

with in customer care as a temp. when the permant positions became available I did not apply because much to my amazement she was going to be amanager within that dept. as well.

The ironic thing is through my employemnt history I had received several awards and was recognised for my outstanding performance. The open door policy is a joke for the most part with the rare exception of a few and those few can only console you but don't want to put their butt on the line cause there is nothing they can help you with as they are not "IN "

At the time I resigned I was only making 10.00 an hour (yes I live in the US)

My breaking point was when I had made a customer an offer for concessions and it was "overmy limit" we had in the past up to that day been able to use our discression- my manager had to go to the one who was appointed to approve anything over the linmit and can you guess who that would be...the one who would never recommend me for anything.

At that point I was reprimanded and told I would have to call the customer back and tell him he could not have the items I had promised which I did while trying not to cry on the phone and if I ever did anything like that again I would be imediatly walked out. I was also told how PISSED they were at me (exact words)

I had original spoke to the customer in the morning and early afternoon I had called him back told him he could not have the items, he wanted to speak to my manager. By late afternoon my manager came to me and had me reorder the items that I told him he could not have and send them to him at NC because it was a bigger issue than they 1st relized.

I took 2 weeks off went back to work for 1 week and resigned - to be honest I am not sure which is worse dealing with the customers calls and complaints or the internal crap that goes on-in between the back stabbing and the metrics ever changing rules. Some things just aren't worth it.

We have a team that monitors our times for break -after call and such and they instant message you every min. telling you your not on the phone - or you break was 2 mins. late or 2 mins. early and it was not authorized- you have had the customer on hold 3 mins. blah blah blah blah blah

I miss the insurance but my mental health is alot better- the company needs to make money I understand that however they need to suppot their internal and external employees alike and relize each call is a different call and the customers mean more than numbers and sometimes satisafation does not come in a 3 min. time limit.

Kim - Eden, Idaho
U.S.A.

Rebuttal REBUTTAL employee
Submitted: 2/16/2006 5:52:57 PM Modified: 2/16/2006 5:52:57 PM

It's nice to see I'm not the only one


I've been at the company for a long, long time. When I started working at Dell it was a dream come true. Stocks were soaring, moral was through the roof, managers were actual people with human blood, and I was treated with so much appreciation they had me sold for life (so I thought)

The company grew and grew and grew fromit's happy employees working endless overtime to so there appreciation back to the company that had made them so happy. And the workload grew and grew and grew and grew. Then they laid off a bunch of people (from the ones I saw 99% need to be fired anyways). Still things keep growing.

Things like, Tell Dell (employee satisfaction survey), BPI (buisness process improvment), Spherion, Winning Culture, You are the Reason campaign, started showing up. What were the reasons for these new ideas? Could it be that the company was in for a change? Why was tech support outsourced and pissing off all the customers? When the .com bubble burst so did Dell's "winning culture" turning it into a beast that needed it's numbers while feeding propganda to it's employees.

Me personaly? I've been to the emergance room for heart problems at 26 from being pushed and trying to give "110%", I've been to the emergancy room again recently for having an anxiety attack that I misstook for a heart attack. I go in daily with my chest cramping like it's going to cave in from all the pressure and today my boss sent me an e-mail about how he needs me to work harder and put in some more overtime (after telling him repedadtly I am way to stressed, having anxiety attacks, needing help with workload, and burnt out). Funny thing is the emergancy room doctor said "we get Dell people in here all the time". Wait, that's not funny is it. God I hope I get another job soom, that's not at Dell. I could go on a whole nother rant on how Dell treats vendors.

Bob - Bob, Texas
U.S.A.

Moet ik dit serieus nemen?

Hoe dan ook mijn persoonlijke (koop) ervaring met DELL is opzich wel prima. De support is wel bij meer bedrijven een beetje burocratisch.

Hoe dan ook, graag zou ik willen weten of er mee zijn die gaan solliciteren bij DELL of dat er mensen zijn die mij kunnen vertellen dat het niet echt een vacature is om op in te gaan.

Ooit is mijn doel de ICT in te gaan. Ik kom uit de horeca dus over over-uren zal je mij niet snel horen klagen (zolang het maar een eerlijke werkgever is)
Tegen stress kan ik ook wel, alleen ik wil wel weten of iets betrouwbaar is voor ik ga solliciteren.

Deze vacature klinkt een beetje te mooi om waar te zijn, maar goed vandaar mijn vraag aan jullie hier.

Al vast bedankt!

[ Voor 87% gewijzigd door maartn op 22-03-2015 19:55 ]

[Verwijderd]

Een sollicitatie is niet eenzijdig. Jij solliciteert natuurlijk omdat je wilt werken maar ook, nog eerder, omdat je het bedrijf in kwestie en de baan wilt onderzoeken en leren kennen. Dus als jij solliciteert zal er de mogelijkheid zijn om te vragen hoe de vork nu precies in de steel steekt. Je moet dan uiteraard wel echt even doorvragen om er achter te komen wat jij wilt weten. Maar het lijkt me dat je er het beste kunt achterkomen via de mensen die die hiring day op poten zetten. Succes

[Barrycade]

Dat ripoffreport.com zou ik niet te serieus nemen. Opent een lading spyware/malware!

[Verwijderd]

Sowieso vertrouw ik bepaald niet op Amerikaanse sites waar van die testimonials staan van mensen die zogenaamd het beste met je voorhebben maar en passant hun ex-werkgever even willen zwartmaken ('disgruntled ex-employee' fenomeen, erg vervelend allemaal). Don't believe the hype en ga gewoon zelf kijken. Waarom zou je een misschien leuke en goede baan aan je neus voorbij laten gaan door een paar rants op een site?

[ Voor 26% gewijzigd door Verwijderd op 03-03-2006 16:02 ]

[Verwijderd]

Je weet nooit het precieze verhaal waarom mensen weg zijn gegaan bij een bedrijf.
Wat je hierboven hoort, is natuurlijk maar 1 kant van het verhaal.
Zelf werk ik sinds begin 2004 bij Dell en ik heb het er onwijs naar mijn zin.
Absoluut het leukste bedrijf waar ik gewerkt heb en ook alle secundaire arbeidsvoorwaarden zitten goed in elkaar.
Ik zou niet te lang twijfelen, maar gewoon naar die dag gaan en zelf je eigen idee vormen!

In ieder geval succes met je keuze!

ps: als je meer wilt weten, dan mag je me een mailtje sturen

[ Voor 7% gewijzigd door Verwijderd op 04-03-2006 07:52 ]

[maartn]

Dank jullie allemaal voor de reacties. Ik had idd al zoiets verwacht, dat van amerika hehe. Klagen nogal snel of het is idd sensatie zoeken.
Lieve Poesch : Dank je! Maar ik moest de afgelopen dagen anderen dingen doen dus dit is me niet gelukt.
Toch ben en blijf ik nog interrese hebben in een baan in de ICT. Horeca is een leuke baan, maar in ICT zit voor mij op den duur meer toekomst denk ik.
Heb alleen geen HBO, dat is volgens mij een groot nadeel.
Maar Poesch je bericht klinkt wel betrouwbaar, dus ga ik er nu ook van uit dat het een fijn en goed bedrijf is om voor te werken.
Mochten er ooit weer es vakatures zijn zal ik er met een wat positievere houding tegen aan kijken.

Thanks en fijn weekeinde allemaal!

[Verwijderd]

Fonk_ -> mocht je ooit een functie zien bij Dell die je interesseert, mail me dan maar gewoon en dan kan ik wellicht alsnog helpen
Veel succes in ieder geval met waar je mee bezig bent en ik hoop dat je snel een leuke baan in de ICT vindt!

[Roenie]

Ik neem aan dat die baan in Nederland is en niet in de VS. Dat maakt het qua wetgeving natuurlijk wel een stuk beter. Ook kun je zoals al gezegd de onderneming zelf aan de kaak stellen. Mocht je aangenomen worden heb je nog je proeftijd waarin je zonder opzegtermijn weg kunt.

Je bent er toch zelf bij hoe ze je behandelen?

[ Voor 4% gewijzigd door Roenie op 12-03-2006 21:39 ]

[paknaald]

Eventjes om het op te nemen voor de 'disgruntled' John Doe's hierboven: de arbeidsomstandigheden voor lagere emplooien in de V.S. zijn wel een stukje slechter dan hier. Zulke tactieken van tijdelijke aanname, tijdelijk ontslag en weer tijdelijke aanname zijn daar erg normaal. Dat gezegd heeft de V.S. situatie natuurlijk niet al te veel te maken met de E.U. / Nl. situatie.

[ToolkiT]

Verwijderd schreef op zondag 12 maart 2006 @ 20:56:
Fonk_ -> mocht je ooit een functie zien bij Dell die je interesseert, mail me dan maar gewoon en dan kan ik wellicht alsnog helpen
Veel succes in ieder geval met waar je mee bezig bent en ik hoop dat je snel een leuke baan in de ICT vindt!

Geld dat ook voor mij?

Ik ben op zoek naar een nieuwe baan en Dell staat op mijn lijstje van intersante potentiele werkgevers..

[iH8]

de ict in willen en dan bij dell gaan werken is een tegenstelling in termen.