Voor diegenen die nog geen BF3Beta key gehad hebben.
Omdat ik gister (27 sept) aan het eind van de middag nog geen beta key had ontvangen en via Twitter verteld werd dat je maar met EA Support contact op moest nemen, heb ik dat gedaan.
Ik heb gister twee keer in de wacht gestaan bij EA Support, waarna je weer opnieuw mag beginnen. Dus dat hielp geen zier.
Daarnaast stond ik bij Origin via de help ook in de wacht en daar heb ik een gesprek gehad met een dame van EA die me vriendelijk vertelde dat de
E A R L Y B E T A alleen voor US en Canada is, dus NIET voor Europa.
Ik was echt even met stomheid geslagen en heb geprobeerd om haar duidelijk te maken dat er wel degelijk beta keys naar verschillende mensen in Europa gestuurd waren. Een paar vrienden van me waren al druk aan het spelen. Heb nog linkjes naar haar zitten sturen, waarin duidelijk stond dat de beta ook naar Europa ging. Maar dat mocht helaas niet baten.
Voor degene die het willen weten wat EA gister vertelt heeft, hierbij het transcript van de chatsessie:
("you" : dit zijn mijn vragen/antwoorden en "Valeria" : zijn de antwoorden van de EA Support medewerkster)
EA geeft af en toe nogal rare, tegenstrijdige antwoorden
All EA Experts are currently assisting others. Thanks for your patience. An EA Expert will be with you shortly.
You are now ready to chat with Valeria.
Valeria:
Thank you for contacting Origin Help. My name is Valeria. How may I assist you today?
Valeria:
May I also have your first and last name?
you:
My name is xxxx xxxxx
you:
Hi Valeria
Valeria:
thanks
Valeria:
Hi, how can I help you?
you:
Well I've pre ordered BF3 somewhere in March 2011
you:
but I haven't received my beta key yet
you:
I made sure it's not in the spambox
Valeria:
Oh okay, I'm very sorry but the early access is only for U.S. and Canada.
you:
Uhm...not really
you:
I've got tons of friends in Europe who are playing right now
you:
and all got their BF3 beta key in the mail
Valeria:
Okay, I'm sorry but the order page says the offer is only for U.S. and Canada, so I'm not sure how they got their keys.
you:
they made a pre order through Origin, just like I did
you:
Or did I register with the wrong Origin region??
you:
But if you look on the Battlefield 3 EA page
you:
it clearly states, that the beta is for Europe as wel
you:
well
you:
starting 27th of september for the MOH and BF3 pre orders
Valeria:
On the order page here:
http://store.origin.com/s...-BF3_Web_Hero_PreorderNow, it states "OFFER VALID IN U.S. AND CANADA. EARLY BETA ACCESS VALID ONLY IN U.S. CUSTOMERS WILL BE NOTIFIED ABOUT THE EARLY ACCESS AND PRE-LOAD VIA EMAIL"
Valeria:
I apologize for the inconvenience.
you:
so I have ordered through the US page and should ve ordered through the Dutch page???
Valeria:
No, the early access is only for U.S. and Canada, you should access to the open beta on the 29th.
you:
How is this possible?? On tweakers.net (a dutch site) there are hunderds of ppl with pre orders who are playing the beta right now
you:
if you look here:
http://www.battlefield.com/battlefield3/1/beta
Valeria:
I'm sorry, I do not know how they got codes, but as they are sent automatically through email for U.S. and Canada, there is no way I can generate a code.
Valeria:
Yes, that is for the open beta, which you will have access to in 2 days.
you:
hmm i see your point
you:
still, it doesn't state it clearly.....it's open to more interpretations. Still a lot of my friends are playing
Valeria:
Sorry for the confusion.
you:
I'd like to know how that is possible?
you:
is there some kind of ticket or question I could file for that?
Valeria:
How what is possible?
you:
I'd like to know why friends of mine did receive an email and I didn't
you:
I"ve just asked a friend of mine to email his mail
you:
then i'll send you the link so you can look at it
Valeria:
That's okay.
you:
ok hold on
Valeria:
I can pass this issue up to be looked into
you:
Thank you, I would appreciate it. It will definitely help you too, solving this in future releases.
Valeria:
Okay, you're welcome. I will do that. Is there anything else I can assist you with?
you:
not right now
you:
will you stay in this chatwindow?
Valeria:
Did you need further assistance?
you:
yes
you:
I will show you the link in a minute
you:
so you can take a look at it
you:
hold on a few minutes
you:
i'm makin the link now
Valeria:
Okay
you:
http://i25.photobucket.com/albums/c95/kaziebo/Naamloos.jpg
you:
that's the link with the email my friend received
you:
it's in dutch
you:
he did cut out the beta code (it was at #4)
you:
this was his beta code: XXXX-XXXX-XXXX-XXXX-XXXX
Valeria:
Sorry, that picture is too small and I cannot read dutch
you:
is there a general emailaddress where i can send the pdf?
Valeria:
No, I'm sorry
you:
can't you at least verify the beta code?
you:
uhm.....translate.google.com?
Valeria:
The key says it is for the open beta, which starts in 2 days.
you: (link werkt niet : ) meer )
http://ebm.em.ea.com/c/ta...NL%3D0%26COUPON_CODE_TRM1%XXXX-XXXX-XXXX-XXXX-XXXX%26EMAIL%3DXXXXXXX%2540gmail.com%26FIRST_NAME%3DBeste%2520gamer
you:
this is the link he received.
you:
But he says he can play already......he has problems getting in, because of full servers and lag
you:
but he did play a little
you:
if you hit the link, you can see the same email
you:
if you then select all and put it in google translate, you can read it is kinda confusing.
you:
it says that the OPEN beta for pc is from sept 27th till oct 10
Valeria:
That's okay, i see that it says it is for the open beta.
you:
yes....and if the OPEN beta is from 29th than it's kinda confusing, because it states that the starting period is from the 27th...and for XBOX and PS3 from 29th
you:
If you look up the servers (my friend says), you can see a lot of UK and FR servers (United Kingdom and France)
you:
who are already online and full
Valeria:
Okay, I'm sorry, I do know why this email was sent out but I will pass this on to my higher ups for investigation.
you:
Oh...could you explain to me why it was send out?
you:
It might make more sense to me then.
Valeria:
I'm sorry, I do not know why it was sent out. It looks like it was sent by DICE
you:
Ok....so DICE is sending beta keys apart from EA?
you:
Now thats confusing
you:
still, it says ebm.em.ea.com in the link. That are you guys, right?
you:
So how is that DICE?
Valeria:
Sorry, like I said, i am not sure why that email was sent but I will pass it up for incestigation
you:
If you translate the first tekst it says (with google translate): Hi Dear Gamer, The coming weeks will be dominated by the beta for Battlefield 3. To thank for the fact that you have booked 3 Battlefield, we invite you to 48 hours before starting the PC open beta. The purpose of beta is to give you the opportunity to view and already 3 Battlefield us your feedback about the game. Do not forget to blogs.battlefield.ea.com to go and visit the forums and see the powerful social features, results and progress you gain friends, extensive player statistics and leaderboards.
Valeria:
Is there anything else I can assist you with?
you:
Yes.....how do I receive feedback on my questions?
you:
Do I receive an email from high-ground-control?
you:
Because my case is already closed. I did receive that email already.
Valeria:
I am passing this information up in my end of shift report.
Valeria:
Hopefully we will have more answers on this issue tomorrow.
you:
So then I will receive an email tomorrow? Even though my case is closed?
Valeria:
No, you will not receive an email.
Valeria:
I am just passing this information up to be looked at, as you requested.
you:
So I will not know what did go wrong. Can't you make a new ticket and then tell me, after you received an explaining answer?
Valeria:
I'm sorry, nothing went wrong, the U.S. and Canada are the only ones who are supposed to be receiving early access.
you:
I really dont know how this is possible.
you:
I'm lliterally gettin' laughed at right know, because Im the only one
you:
How could there be tons and tons of beta keys going to europe and you don't know why?
Valeria:
I'm sorry, I do not know, I am just told that the early access is only for U.S. and Canada.
you:
And I still like to know why. Can't you make a new case, where you state my questions and then let the higher up guys answer them?
Valeria:
There is no way to escalate a case on Origin chat.
Valeria:
So no one can get back to you.
you:
well I hope you will make that happen in the future.
Valeria:
Okay, is there anything else I can assist you with?
you:
no....im all out
you:
have a nice day!
Valeria:
Thanks
The chat session has ended. Please contact us again if you need further help.
It is only when a mosquito lands on your testicles that you realize, there is always a way to solve problems without using violence.
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Elk gewoon de volledige grootte van de game (+/- 3,5 Gb)
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